Ashley Furniture Couches and Sofas Consumer Reviews
HOUSTON, TEXAS -- On June 16, I had gone to Ashley Furniture on San Felipe St. The salesman was **. I spent a lengthy time with him and had told him my boyfriend and I were interested in a couch, the only thing that was in debate whether to make it into a sofa bed. ** took me the walked me to where the sofa's were and which one could be turned into a sofa bed. The first sofa he showed me I liked immediately, the color, the price. The only thing I did not like was the additional price for a sofa bed.
As I told ** I was going to take a picture of it and send via message to my boyfriend **. In front of him I took the picture. Directly in front of the couch sits a sales table where the salespeople draw up the paper work. However that day I did not buy. I wanted my boyfriend to see it first, he would be in town the following weekend.
I gave ** my home number in the event the couch would go on sale; he had already indicated that there was currently a sale however there would be another one next week that would effect this couch. He wrote the name of the couch on a business card, not his personal he had no business cards yet. However he insisted that I ask for him when I make the purchase. He as well gave me his personal cell number.
** would call me twice informing me that the sofa was on sale with the reminder to ask for him. On July 1st ** called me again, to let me know the sofa had gone down considerably due to a 4th of July sale. The next day ** and I went to the store asked for ** as promised. He immediately wrote up the ticket as both ** and I both sat on the couch we were purchasing.
On July 13th the couch was delivered to my home, it was wrapped. As the delivery guy unwrapped it, I immediately addressed the concern that it did not like, this one had puffy seats, and I do not recall brass buttons on the stems of the arms. The delivery man said once you break it in by sitting on it, the seats will go down, and maybe you just do not recall the couch to have buttons - after all you bought it 11 days ago. If it's wrong call the store.
I did and spoke to several including calling ** whom had denied even recalling me. He did however add insult to injury by saying you initialed a check off list, I demanded to see what the check off list was. The paper form reads on the Ashley Customer Courtesy Checklist my address info and a seven digit reference #?? A mere reference number, now what could that mean to me a customer or any customer? Soon after ** would go hide.
I made 2 different attempts in trying to get the sofa we had bought. I showed the Manager ** the picture of the couch I had bought, and assured I had not looked at any other. The battle would be over my acceptance of the couch, and the cost of the couch we wanted was more, and then another charge for delivery of $69.00. I had refused to give Ashley any more money. So, they ask me to choose another sofa. I did but because it was not the same it was cheaper I could not get.
Finally several hours and several managers we came to an agreement, Ashley would cover the cost of delivery and half the cost in the difference between the couch I had and the one I originally bought but did not. I should have read the reviews, but I see they are not known for customer service. I do not believe I will ever buy anything from Ashley again and as for **, quick to make the sale, but he is as dishonest as he treated this situation, he will one day find out if has not already that honesty is best. Hope he will have his job secured.
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5.0 out of 5 starsGreat couch, good for sleeping, soft fabric
Reviewed in the United States on September 30, 2016
We bought this couch for our studio apartment a few months ago, and so far we love it. The color is a nice, calm green -- not too bright. And the fabric is great, too: it's soft, but still very resistant to things like crumbs and liquid. We eat a lot on our couch, and it's super easy to just sweep any crumbs or debris off the cushions. The cushion padding is also good -- I feel like it supports both of us very well, without sinking in. It's nice and wide, and the arms are rounded and cushioned, which makes it perfect for napping. Our friend visited us and slept on this couch for a week, and he had zero complaints -- it's even reasonably comfortable to sleep on it without a pillow. We live in a studio apartment, and we were initially worried the couch would take up too much room, but it doesn't feel cramped in our space at all. And we have not attached the feet (because we don't have the power drill we apparently need to do it) so the couch sits just a little lower for that reason. The only thing I wish is that ALL the cushions were detachable. But that's really my only complaint. Overall it's been a fantastic first couch for us, very comfy, and it looks very classy and inviting in our living room.
Some notes about delivery: I would recommend that if you buy this, you schedule a delivery time when you and a partner can move it into your place TOGETHER. Ours was delivered while I was at work, and the moving guy would not offer to help carry it up the stairs, so my boyfriend had to rely on the kindness of a stranger in our building to help him carry it.
Also: I was initially worried about fitting this thing through our narrow doorway (approx. 31.5 inches wide) but it ended up fitting through the doorway NO PROBLEM, still folded up inside its packaging. So don't stress about that! :)
Ashley Furniture Reviews
Browse Ashley Furniture Customer Reviews
My family and I were in need of a new sectional
My family and I were in need of a new sectional and decided to purchase one from Ashley home store after searching on the website for a day or two my wife suggested we head over to the nearest store to check out the inventory. When we arrived at the store we were greeted by a young man named Erick who was very knowledgeable about the inventory and its availability he was also Intentive to are needs showing patience giving us the time need to make a decision on the right pieces to fit are lifestyle. Thank you so much Erick and Ashley Homestore sincerely the Adam's family.
BUYER BEWARE!!! The furniture looks great, I purchased a sofa and love seat with the protection plan.... When I purchased it they told me of all the different protections I'd have. Ie: Damage, stains, breakage and repairs ect... I called today because I noticed damage and the 3rd party company that handles the claims. They told me that their coverage doesn't include tears or fabric damage and many other issues. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. I should have known what they were saying was to good to be true.
DO NOT EVEN THINK OF SHOPPING HERE
DO NOT EVEN THINK OF SHOPPING HERE! I usually shop at a small Amish furniture store in Berkeley, but thought I'd give this place a try to save me a few K's. I wish I had never made that decision. I went in purchased a dining set on 11/16 that included 4 chairs, double barstool, table, rug and dish set. I felt great leaving there. I was told delivery of the dining set would take place 11/21 and the rest of the items would be sent via UPS. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. I received the delivery of the dining set on 11/21, as scheduled but with the wrong double barstool, it was the short version of the barstool. This means that you can sit on the barstool but look like an elf because you need to place your arms up to reach the food on the table. I called immediately to let customer service know. 1 hour minimal time on hold. I have made about 3 phone calls to check on status of my barstool. Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. It was a waste of time speaking to Frances as well because, she can't do anything! So they tell me the swap will take place 12/17, a whole month later from date of purchase! Nothing I can do right, so fine. Today is 12/17, they came to pick up the barstool....and they said they were only scheduled to pick up NOT DELIVER. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. NO ONE EVER CALLED ME! I had to reschedule that delivery because I will be out of town. I asked her to also check on the rug since I have her on the line because it hasn't been delivered and I haven't received any UPS tracking number like the other items. Guess what! She checks and says, "it looks like that isn't attached to your order, so I will attach it now". Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! This is so ridiculous that it's funny now to hear all their excuses. I will never again purchase here and discourage anybody from ever doing so. I should have read their reviews first. That was my bad!
Update: it's 1/21, two months after placing my huge order. I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. Now I recheck and it's saying my delivery window is 1-5. I don't even know anymore. This isn't helping me come back as a customer at all whatsoever. What a huge waste of time. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. Definitely regret trusting Ashley furniture. Never again will I ever step foot in any Ashley furniture.
Whoa - so I stopped into this furniture store in search of a couch
Whoa - so I stopped into this furniture store in search of a couch and a nightstand. I was promptly greeted at the door by a sales agent. Immediately I thought to myself, 'How courteous of him.' Little did I know he had an ulterior motive. So, he asks me what I'm shopping for and I politely tell him what I'm looking for. He walks with me for a bit telling me where to look. After that, I tell him thank you and that I'd like to shop around (by myself). Omg, this fellow says ok but then he stalks me throughout the store. He would hide and then pop up on me. I found a shag carpet on sale. As soon as I picked it up he came over and said I'll take that to the register. Bruh, I hadn't even made up my mind. I went to the financing department to inquire. Why was he hovering behind me the whole time (like for over ten minutes). Other than the over aggressive salesman, Ashley has some nice pieces. I especially liked the man-cave sofa that lights up! Not saying I won't ever return here, but the way I left there in a hurry trying to avoid that sales agent makes me think twice about returning.
Please wait 7 weeks for you to get your furniture
Please wait 7 weeks for you to get your furniture. Whoops sales rep actually selected the wrong furniture for you. No apologies, I'm out of luck and have to wait 2 more weeks for my furniture to arrive-- that's over 2 months! Just wait for a call for picking up furniture then resend the furniture to you. Call won't come. I bring the furniture to the store angrily. Ummm you can't leave it here and refund will be in maybe a few days? No certainty though. Oh you know what? We can't order you the furniture. Oh wait we can. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete.
Do not shop here
Do not shop here!!! 1) The prices of items in the store are 25%+ higher than on their online store. Clearly they don't expect you to google and ask them to price match AGAINST THEIR OWN WEBSITE. 2) Their contract (see picture) explicitly states that I can return my purchase for full refund before delivery. I purchased a big order from the store and decided that I wanted to return some of my items a few days before the scheduled delivery. The clerk on the phone seemed helpful but and told me the order was cancelled. I called again a few days later to make more adjustments to my order only to find that the store HAD NOT CANCELLED MY ITEM BUT HAD SUSPENDED THE DELIVERY INSTEAD. Beyond unacceptable. Very shady. At this point I was upset and refused to business with this store on principle. So, I tried to refund my whole order (which was not delivered - hell the delivery wasn't even scheduled)... The manager told me that because I had bought a big order (~$1500) I would need to talk to the regional sales rep to get a refund.... Bullshit. My girlfriend is an attorney and once she got on the phone we got the refund within minutes. No call to the regional manager was needed. The store is a scam. Do not give them your money. I will never buy from Ashley furniture as long as I live.
I do not know where to start
I do not know where to start. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900. Of course they left room for negotiations, so when checking out, I tried to make the total price meet our budget, so our salesperson played with the numbers and made it reach our budget, of course he showed me the screen of his computer to review order, and there is no way to know if anything is missing there specially that the description of the items is hard to understand, so I trusted the guy and told him to make sure everything we ordered was included. We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us. The worst part of the story is the recliner chair, we never got it, and what happened is the guy took it of our order to reach our budget without let us know. So it screwed up our whole set because the recliner is the best part of it. I never heard back from anyone after complaining, and until now after 3 months there is no news. I will never shop at Ashleys and will never recommend it, bunch of crooks.
We are shopping for a new loveseat
We are shopping for a new loveseat and saw one from Ashley that we wanted to see in person. At first, the sales associate was incredibly friendly and helpful. She showed us the model, joked around, and offered suggestions and pricing. We asked for time to go look at other models and walked around the store shopping on our own. The associate then came over and asked for our personal information. We hadn't made a decision yet, so I declined to give it. It was an immediate change in attitude. She informed us that she would be leaving soon and that she worked on commission, and asked us flat out if we'd be buying something that night. We said we weren't sure, so she reiterated working on commission and being worth her time. She said she'd give us her business card, then left. We walked around a little more and had some questions about another model we were interested in, but it was just such an awkward and unfriendly interaction that I wasn't really comfortable shopping there anymore. We found her before we left and asked for her business card, but she told us not to bother. I'm really not sure what was going on there. We arrived a couple of hours before closing. We were serious about our shopping experience and originally had positive and friendly engagement with her. If we had found a model we'd agreed on, we were ready to purchase that night. The whole interaction made me feel confused and de-valued. The pressure and negativity of the in-person shopping experience truly reminded me why on-line shopping is now the predominate form of retail, and it's the form we'll choose to pursue in our purchase from Ashley Furniture.
Just got a leather couch
Just got a leather couch for a great deal! This place had many nice salesmen that were able to negotiate prices for it. Ashley's Homestore is a bit expensive but does give many good deals. I recommend showing up to Thanksgiving and Black Friday deals. Also just saying, I'll be back!
SCAM ALERT! DO NOT BUY I paid an extra $250 to have a living room set delivered to my home in downtown SF. Rather than honor our agreement and provide what I paid for, Ashley Furniture decided to cut corners and ship half of my items via UPS! We're not talking small items either. We're talking a massive 150 lb. coffee table and two end tables each weighing 85lbs. Both end tables are damaged beyond repair with a major 9" crack down the middle of one and several thumb-size chunks of wood missing from the top of the other. I'm not even going to bother opening the coffee table box. I can already tell it didn't survive. The fun part is that they don't give you the option to sign for the package so there was no chance for me to reject it before it was left by UPS. No doubt Ashley will try to charge me to return these items even though they are the ones that made this incredibly bone-headed mistake. In case it wasn't clear before, DO NOT BUY FROM ASHLEY FURNITURE
This was bad
This was bad. So bad. Almost comically bad. (1) Marketing practices are really deceptive. The 50% off sale is really just the MSRP. They inflate the prices to trick you into thinking that you're saving money. (2) The delivery process is a nightmare. I had to take a day off work. Delivery never came. Tried to call several times to resolve issue and spent over an hour on hold. (3) Customer service ended after they had my money. Had to jump through endless hoops to resolve issues. It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. This must be karma for skipping over a locally-owned and operated business. Never again, Ashley. It's you (not me)
This place is a joke
This place is a joke and a colossal waste of time. I walked in and a salesperson approached me and handed me a flier that said "everything in the store 50% off." I was looking for bar chairs and of course, every one was not qualified for the sale because they already had a discounted "manager's special price." I was told the 50% would come off the full price. That's pretty shady, but whatever. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. She told me that many of the chairs came in a set of two. After a while, I found a set of chairs that I wanted to purchase, but the sales rep was no where to be found. I waited a while and then decided to walk around to try to find her. Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. Someone else tried to help me and he quoted me a price that was double what I expected. He said that the chairs didn't come in a set of two as the kiosk indicated. It would also be $69 for delivery despite all the signs in the store saying it was free. Needless to say, I walked out. After I left I looked online and sure enough, the price on the Ashley website was $80 less than what the sales rep quoted me. However, the shipping time would be 5-6 weeks. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. Thanks for wasting my time, Ashley, I won't be back.
When I first came to Ashley
When I first came to Ashley to look at furniture the staff was really friendly and helpful. Even the day my boyfriend and I actually decided to purchase pieces for our new home, still good customer service...took over four hours from start to finish but still ok none the less. Fast forward to when we had to return something... All of a sudden that customer service was obsolete. From the manager to the customer service rep, to the way they run their business...just CRAP. My boyfriend had to go back multiple times to tell them to remove things that we no longer needed... MULTIPLE times. Like how are you going to charge us for delivery of a bed we were no longer interested in? Or why a mattress disposal fee if we never purchased a mattress? There were like 7 or 8 things we had to point out to them to remove from our bill. WHY?!? One of the customer service ppl was even bitching about how it was her lunch and he would have to come back because no one else knew how to do the return...like not even the MANAGER? After he refused to wait for her to take her lunch she says "I guess I can help you before I go..." WTF?!? Yesterday we finally got our delivery and even the damn delivery people have attitudes. The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed to...but why? Why all the extra drama? I'm sure I'm not the first to request this! We called customer service because one of the pieces wasn't going to fit in our room and it took forever before someone answered. Meanwhile, the delivery guy is like "I can't wait, I got other deliveries..." Well, if your company answered the phone, we wouldn't be waiting damn near an hour to figure out what to do. They also didn't install our bedframe properly...all the legs were different lengths, some don't even reach the floor. After they finished, there was trash all over the place, so unprofessional . I will NEVER shop at ASHLEY FURNITURE again and will tell everyone to avoid that headache as well. I ordered some stuff from another furniture store as well. They came, they assembled and even showed me how to use the extension feature on my dining table... super professional, courteous and cleaned up after themselves. No wonder ASHLEY pushed me to give them FIVE stars on Yelp...maybe if they just did their jobs the correct way they wouldn't have to beg for stars. Oh, and I didn't get a blanket/throw that was supposed to be included in a package I purchased. SMH.
The management of this store
The management of this store is such a disappointment. It's been over 2 months that they have delivered a large order to my house along with a damaged coffee table. I made tens of phone calls to get it fixed, exchanged,... seems like no one care to take responsibility from customer service to store manager... Had I read these poor reviews before buying my stuff I would have never ever stepped into this store...
BAD SERVICE! Eva had told me my bed and mattress would be delivered all together and it wasn't! I walked into the store and was getting ignored until I had to ask for her by name then in a panic the store gave me a discontinued mattress they had in the back and a gift card. They put the mattress on a dolly and left it out front for me to handle. Didn't give me instructions on when or how I would be returning this discontinued mattress once mine came in. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! I called the store and they basically said they cant do anything I would have to just reschedule to push my delivery out further!
Sales and discounts are a scam
Sales and discounts are a scam. They're advertising 50% off, but the kicker is their prices are 100% higher than the same items on their website. Other reviews speak about this too.
Me and my family had the worst experience
Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. There is no words to explain how this store made us feel. They disrespected me and my family. On August 9 2019, me and my wife decided we wanted to stop by Ashley Home Store in Emerville Ca to look a matresses and bed frames bacause we seen this store had good reviews. We got to the store and a women named Nakisha was showing us around for different matresses and frames. We liked 2 different models of bed frame and 1 matress and we told Nakisha exactly what we wanted. So Ron store manager and Nakisha worked together to give us a good deal. So they told us our delivery would arrive on August 17 2019. So we had to sell our matress and bed frame to have space for the new bed. So August 17 came and they told me my delivery was going to arrive between 3pm and 7pm. That day is was my brothers birtday and we had plans to go celebrate with my family. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. I wasted my whole day waiting and i had to cancel all my plans becuase i was never informed they were not coming, i was really upset! I called the warehouse on 08/19/2019 they told me everything was ready to shipped out exept there was a problem with the matress being back order, so i leave work to go fix this issue in the store and i spoke to Albert store manager witch he was very polite since the begining. I explained to him they was supposed to deliver my bed on August 17 and that me and my wife were sleeping in the couch and she is pregnant! I was very upset and wanted answers. He apologized and told me he was going to add a different matress that was in stock. So he told me i was supposed to be reciving my delivery by 08/22/2019. Albert garanteed me i was going to recive my order by that day. August 22, came they had said my delivery was going to arrive between 12p, and 3pm then they change the time between 4pm and 8pm i waited and waited like an idiot again never recived a call or a text message about my delivery was not coming again! i Lost another day, cancel all my plans for nothing! it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! I missed work again the next day on 08/23/2019 to go fix this issue at the store. They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. He spoke to somebody at the warehouse and they were very rude! I told Ron i was going to pick up the bed myself from the warehouse all the way to Lathrop Ca. I had to rent a U haul and I drove 56 miles from my location to pick up the bed from the warehouse. I get home and what was my surprise! the head board and the side pieces where the wrong item! I instantly called the store and ask to speak to Nakisha. I told her i notice the order she had put in was the wrong items and the boxes were matching the invoice! Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. Ron told me Albert was going to be at the store on Sunday. I showed up un Sunday, waited for Nakisha like an idiot for almost 40 minutes because she was with a costumer and Ron told me he was sorry he forgot that Albert was not working that day and that i had to go back on monday again! I just got so furious! They already made me loose 2 weeks of my life and my job waiting and waiting with different storys everytime! lies, and just a traumatizing expirience! We did not deserve this to happen to me and my family!
Love my new couch
Love my new couch! Stella my sales consultant greeted me when I entered the store- let me browse, but checked in when I had questions. Very friendly in-store staff and delivery team. I will definitely be back and share my experience with others.
I had a delivery set
I had a delivery set for Thursday and the time changed 4 times before the date. The furniture was delivered and could not be completed because the parts was missing to the bed. It's been 2 days and no calls after I called them 3 times my self. It's Saturday and I'm calling the 866 number to be waiting for long mins to be dropped 5 times . I'm posting on every media site I can . This is some bullshit . It's a lot of people that know me in the music world . I don't play when it comes to doing what is right .
Mary Ann was very friendly
Mary Ann was very friendly and helpful. She made our furniture experience great!! She will tell you what is good and will not push you to buy things. If you go to the emeryville store ask for her !!
I wish I could give this horrible store zero
I wish I could give this horrible store zero or even negative stars!!!! Worst customer service over the phone! & GOOD LUCK TRYING TO CALL THE CORPORATE OFFICE TO FIX THE EMPLOYEE'S EFF UP! First off they was coo, tried to be helpful. AKA try to get the sale... After, I made a big purchase is when everything went downhill. A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. Then I asked to double check that ALL my items was in stock at the warehouse and that everything will be available for my delivery date. She told me yes. So ok I left. A month later, the day before my move I called the store to see if I have a estimate delivery time or a time frame of delivery. And the girl who answered told me the delivery date was never correct and it's still set for the end of September! WTHHHHH!!!! I was so mad! Why is it up to me to double, triple check on my delivery?? I should trust that you people can get sh*t right the first time! So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. So which is it, on "backorder" or it's available to be "shipped out". And she said it is was not their fault? HOW is it NOT your stores fault?? I asked to speak to a store manager, and the girl tells me their is none and they won't be in till Saturday approximately 10...? You don't have the schedule ? You don't know how to contact them regarding a very unhappy customer? By now I'm more than PISSED. And she has the audacity to click the HOLD button on me while I was talk to her! Oh hell no. Never again will I shop at ANY ASHLEY FURNITURE!
We bought a couch and rocking chair
We bought a couch and rocking chair. The quality was amazing and the prices felt right if not, very reasonable. Whatever your do, ask for Joy! She is amazing and made the experience wonderful!!! She listens and is a pleasure to work with.
I was helped
I was helped by both Maryanne and Joy on two separate occasion. They were both super friendly and funny. They got me a sweet deal on a mattress and a sofa. Prices are extremely competitive. We looked all over and it's hard to beat their sales prices. Even though we make purchases on two separate days, they combined our delivery fee into one. For all future furniture, we plan to come back for the great customer service and fair prices! Keep up the good work guys.
My experience at Ashley's was super awesome
My experience at Ashley's was super awesome... the staff was very professional and they helped more than 100 percent. If you are looking for any furniture I recommend you stop into this store. They have a very big floor set up and also lots of styling ideas for your home. They gave me the very best price for the bedroom set I purchased. Thank you so much for the service and we will return again upon redecoration our living room
Horrible customer service
Horrible customer service in store. 1- was waiting for 30min for them to find cost code. 2- treated like I was bothering them. (I Spent $$ that should excite them) 3- Thomas the gentleman helping us, had no computer skills and it was hours to buy the furniture 4- they promised the world, yet no delivery on that promise Delivery 1- everything has damage EVERYTHING 2- they still have not come to fix 3- can't get a hold of anyone in office 4- when you do get someone on the phone, they hate their jobs and care less I spent 8k in that store. All I have is damaged goods Stay away, go to pottery barn
Worst experience while shopping for furniture
Worst experience while shopping for furniture. Sales manager treated us horrible as if we were some idiots who do not know what is good. We purchased a chaise lounge sofa along with the living room set and immediately after the first delivery, we had our first issue. They only delivered half of the sofa that we ordered and had to bring the rest on a different date. When we went to the store to figure out what was happening, Sales manager F. noticed us and said for us to wait in the front of the store while she took care of some other things and she eventually moved on to other business ( personal conversations with employees and social media browsing) before we asked if she would help us and redirected us to a customer service counter. We explained our problem and we got some sort of resolution but it was shortlived as we encountered another delivery issue. Now we are back at the Ashley Homestore looking for answers and Sales manager F. is attempting to help but as we told her our issues, she began to become hostile and speaking to us in a condescending tone. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. She was the upmostm unprofessional manager I have come across. We will not be returning to Ashley Homestore and most definitely will not be recommending Ashley Homestore to anybody we know or come across. As a manager myself, I cannot believe that this was how the situation was handled.
Karen the new manager is a JEWEL
Karen the new manager is a JEWEL She is so helpful and customer focussed. She made my day. She is an excellent ambassador of the brand. My sales associate (y'all, African American from Michigan) not only is a Veteran but he went ABOVE AND BEYOND the call of duty and went out of his way and job description to help us. I'm a long Time Ashley customer and I will continue. THANK YOU- Golddie
Just wanted to update
Just wanted to update after some recent interactions with customer service. One of our pillows got damaged. That's ok, since we purchased damage protection when we got the couch... so I called the store and spoke to some lady... after about ten minutes on the phone looking up the order and figuring out the replacement parts, she told me she would have to call me back for some reason (tbh she sounded like she didn't know how to place the order) I never got a call back... decided we would stop in and deal with in in person next time we were in the area... A few weeks later I went into the store. I sat there for 20 minutes watching a girl look up the information, find the right parts, confirm by showing me a picture. She said all was good and it should take about a week. She gave me a printout of the "confirmation"... A few weeks later still no cushions, so I call back. This time I talk to someone in the call center, not at the store. The order # on the paper she handed me doesn't exists. Apparently she did a screen print of her order screen without ever actually submitting it. Supposedly a new order has been placed and I should get it in 7-10 days... we shall see. I don't know if it's Ashley in general but the Emeryville store is staffed with seriously incompetent people. STAY AWAY!
Brandon Santos was not only professional
Brandon Santos was not only professional and knowledgeable, he was patient and kind. We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. Ask for Santos :)
I wanted an armchair
I wanted an armchair and stopped by here before checking out Ikea again. I ended up buying a leather recliner chair and was helped by Maryanne. The leather chair was more expensive than the various armchairs I was interested in at Ikea, but it was more comfy. The sales associates let me browse the store at my own pace, which was about 30-45 minutes. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. I thought the selection was wide for chairs and the quality was nice. We were able to fit the chair into our car, so didn't need delivery services.
Awful experience... we spent the entire day in this store even though it only took us an hour to decide. It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill ( guess that's how they make their money) even after getting home found errors on the bill. Called the store to point out their error and was told it would be fixed and a revised would be emailed NEVER HAPPENED. We had to go into the store to get the correction. Just when we thought it was over then came delivery another nightmare.. after several calls to confirm the time was change from am to pm only for them to show out with items missing them. There were soo many other mishaps that if I were to listed them this would go from a review to a pamphlet Save yourself the time and aggravation
Pashondra was my sales rep
Pashondra was my sales rep., very professional, experienced & patient in showing me around. I found a recliner that wasn't in stock, but would arrive to warehouse on 2/14 & be delivered 2/16, so I purchased it..Once you agree to buy it, carefully read the invoice itemized list, there were a few add-ons that I caught, that were not mentioned, for example: when I walked in my 1st question was, how much is delivery? she said "oh it's free" but the invoice showed a $119 delivery charge, when I questioned it, she said she didn't remember me asking but there is a charge for delivery/set-up & there was also a $59.99 warranty fee added, that I didn't asked for. So I started having 2nd thoughts & she called manager & she knocked off about $90, then I agreed. No delivery issues, delivered on time. My mother was very pleased with her delivery.
This was the 3rd furniture
This was the 3rd furniture I went to on a Saturday and was looking for a small office desk for an alcove in our place. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. Great service and I love the office desk and chair I bought there. My fiance got the rest of our furniture there too and it still holds up really well a few years in.
Came here and spent $1100 on a couch set
Came here and spent $1100 on a couch set. Found same one online from a different retailer for $200 cheaper. Showed someone at desk, and he said they would refund me difference. I asked when, they said when Crystal was around. She wasn't. Came in a month later, no Crystal. In the end, they did not refund me. Gave me gift cards for next purchase, which I don't think I will be making. One employee straight lied to me. Hate this business model of pass the buck.
Is there was less than 1 star
Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. The manager there is so rude, young unprofessional kiddo, he was sarcastic making fun of what my 60 years old father says. Everything was so rude. I'll never go there again.
Very shady business practices
Very shady business practices at this store. Don't expect them to honor their terms if you need to make changes or cancellations. The place has the feel of a used car dealership.
This is going to be a long review
This is going to be a long review because the incompetence of this company is nothing short of epic. They say what they need to say to get your money, and when they fail to follow through, they couldn't care less. I purchased a bed and sofas, after the manager Albert promised that they would be delivered on 11/16. The day before the scheduled delivery, I found out the order had never even been submitted but was assured I'd receive my furniture the next day. The next day, I called Customer Service and was told the request STILL hadn't been submitted and the earliest I could receive it was in 1 week. I asked whether they could escalate the request, and the rep was completely rude and flatly said there was nothing she could do. No apology. After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back. He refused to give me the store's direct number. After hours and no phone call, I finally reach another associate, who said he wasn't sure why Albert promised me a 3-day delivery because there had been a "delivery freeze" for that week and that sometimes "he says that to make the sale". He provided me the District Manager's email address. After sleeping on the floor for 3 days, I emailed the DM, who called and said he'd provide gift cards to compensate me for all of this. Shockingly, the DM now won't return my phone calls or emails. My furniture finally arrived on 11/28 (2 weeks late). The mattress protector I paid for never arrived, even after I called the store and informed them it was missing. So I'm still out $150 for that as well. Avoid this company at all costs.
This store has it all
This store has it all. I was greeted upon entrance into the store with a smile and so many choices. I was privileged to have Mr. Lonnie as my salesman. He walked my through the showroom and we sat and tested bedroom and living room sets. Mr. Lonnie asked me questions that would help figure out what would be the best fit for my new apartment. With his expertise, knowledge and the showroom choices I was FINALLY able to come to some decisions on my room sets. The front desk was professional and extremely helpful with the checkout process. Now, my delivery guys worked SOOOOO hard all day. I was delivery number 12, which you are able to track where your delivery is that day. SUPER CONVENIENT!!! When they arrived, they got to work and asked where I wanted everything. Within 30 minutes they said they were done and was cleaning up the boxes. They are extremely efficient and professional. I appreciate the entire experience with this store. From the beginning of the stores convenient location to the end dealing with the delivery guys. Thank you Ashley's. I can not wait to tell everyone to go to Ashley's in Emeryville and see Mr. Lonnie and get great furniture at even greater prices. Love and light
I went into the store on Christmas Eve
I went into the store on Christmas Eve with less than an hour until closing. I was greeted by an associate named Marryem. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. At no point did I feel rushed. I would definitely recommend Ashley Furniture to anyone who's looking for quality furniture and great customer service and hopefully you're lucky enough to get Mariam! Thanks Again P.W.
do not be victimized
do not be victimized!! this company is absolutely unreliable!! two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! this is a move in process and today we are moving in. we took the day off to prepare for today!!! read most of the reviews on here! trust it!! we went to their showroom on bayshore blvd in sf multiple times to make sure this will go smoothly! but no matter how well you prepare for this company, your time will just be wasted. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! don't give this company a chance and save your hard earned money, precious time and life with other company that can be relied on!!!
DO NOT BUY
DO NOT BUY!!! TOTAL SCAMMERS! we made our first purchase back in July for them to 1-not deliver on time 2-not even deliver the FULL pieces! Went in to get a refund and they talked us into re-selecting instead, plus giving discount which we were like FINE, we'll give it another shot. Here we are almost 3 months later, with the delivery being DELAYED And once the delivery guys show up, every piece of missing. They show up with 3 pieces when we were supposed to have a total of 6. The home store and warehouse both play games and blame each other for mistakes. After trusting them for the second time around, getting our refund now and going to a random local business for our furniture. DO NOT WASTE YOUR TIME/MONEY HERE, YOUR ONLY GETTING PLAYED!
I bought a living room set
I bought a living room set and a bed frame, and both orders were a nightmare. The delivered both orders incomplete 2-3 times. I had to take time off work to meet them at my home, only to have them mess up delivery. My "squeak free" bed frame squeaks. Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers. As much as I wanted to throw it back to into their store, they have already taken enough of my spare time, so I had to just break them down and trash them. Complete waste. Most disorganized company I've ever bought from. The furniture did not work as advertised. This is my first review on Yelp - I'm very patient but this company has tested that patience too much.
Buyer beware. I waited to write this review in hopes that Ashley Furniture would rectify the situation but they haven't. I bought 2 furniture sets from this store over a year and a half ago for my new house. The living room furniture was delivered by a great team, had no problem. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. They looked exhausted bringing in the furniture. They banged my walls, cracked my hallway stair and dragged the boxes throughout the room leaving scratch marks everywhere. This was my first home purchase and I did it all on my own so I was so upset with the damage. I've been back and forth with the company for over a year now. The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. They sent another worker who said the damage was too extensive for him to fix on his own. Ashley Furniture asked me to get a quote from a 3rd party to estimate repair costs (which I have sent to the company 3 times now), and they still have not gotten back to me about reimbursement for their damage to my home. I have spoken to at least a handful of workers, two who said they were laid off which made the process even longer. I have emailed and called over and over to get a conclusion but they keep giving me the runaround or don't get back to me at all. I have never experienced such awful customer service. I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. Yesterday a new worker named Kenia who would not release her last name, told me her boss MARYLOU B. ESTOLERO closed my case without a conclusion or informing me. These people are scam artists. They call during work hours and leave a voicemail but when you email or call back they don't answer then claim they couldn't reach you. I'm going to reach out to someone higher in the company but am not holding my breath. Planning on reporting them to BBB.
I purchased living room couches
I purchased living room couches dining room set and 2 5x7 rugs 1 1/2 weeks ago. I received the couches and 1 rug. The dining room table when they assembled it, they sent the wrong legs so the table is super high we cant sit down and eat when I called them I asked them to please send right legs asap now the legs are in route and they won't be here for another week which is Monday and the technician is not available to come and put them on until Thursday. That's more than a week from now and I'm still waiting for the other rug. They don't call you back when they say they will to give me more information. This is the first and last time I do business with them. Ashley furniture is the worst when it comes to telephone customer service deliveries and assembling.
SCAM ALERT! DO NOT BUY I paid an extra $250 to have a living room set delivered to my home in downtown SF. Rather than honor our agreement and provide what I paid for, Ashley Furniture decided to cut corners and ship half of my items via UPS! We're not talking small items either. We're talking a massive 150 lb. coffee table and two end tables each weighing 85lbs. Both end tables are damaged beyond repair with a major 9" crack down the middle of one and several thumb-size chunks of wood missing from the top of the other. I'm not even going to bother opening the coffee table box. I can already tell it didn't survive. The fun part is that they don't give you the option to sign for the package so there was no chance for me to reject it before it was left by UPS. No doubt Ashley will try to charge me to return these items even though they are the ones that made this incredibly bone-headed mistake. In case it wasn't clear before, DO NOT BUY FROM ASHLEY FURNITURE
I would like to share my buying experience
I would like to share my buying experience with future customers of Ashley Furniture. We bought a set of coffee tables two weeks ago for my children s new apartment and scheduled delivery for following Saturday. The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. The larger coffee table surface had a piece of wood warped. The delivery person could not fixed tables so called in to arrange new delivery. Because we need to use these furnitures for a Sunday event, so decided to cancel the order and buy Ikea. We went to the store for the cancelation, but the store manage insisted the delivery fees of $70 to be charged. We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself.
You will NOT get your furniture delivered
You will NOT get your furniture delivered, and if you do, never on time. We are still waiting on a bed we bought IN STORE on June 1. Also, this is not the first time we purchased from them, and never again. We bought a bed on June 1, and Evelyn, sold us a bed and made all kinds of promises for our new guest room. We were desperate for a quick exchange as we expected family, so Evelyn made a great deal. The delivery was for June 28th. Then they changed it to July 14th. And then it was changed to July 21th. and now, they are saying it's August 1. Except we have had to tell guests not to come and we have no idea when we will ever get it, and it will be 2 months soon. We've called, we have complained, and we have written to them (no response). Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee).
Avoid. We ordered a full living room and dining set. Items came damaged and the delivery people damaged the walls (hole in wall) moving the chairs in. My husband sat on one of the bar stools we had delivered a week ago and the leg snapped. He's not even overweight! What in the world?! Now I'm on hold with customer service yet again and nobody answering. Spare yourself the headache and go elsewhere.
We came this afternoon
We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. We were greeted by a nice woman who then introduced us to our salesman and it all went downhill from there: 1) I can't even remember his name because he never introduce himself formally. Keric? Eric? 2) He only approached us to ask if we're ready to buy instead of asking if we had any questions about the items. 3) He blatantly miscommunicated that the entire store was 50% off. I asked him if this was true 3 times and turns out .. it wasn't when it came time to pay. Overall he left a sour impression with us. What's more disappointing is that we were so ready to drop if he had just been a little nicer, friendlier and a better communicator. Back to IKEA or Pottery Barn for us!
DO NOT BUY FURNITURE FROM HERE
DO NOT BUY FURNITURE FROM HERE. ZERO STARS I had a full bed set delivered on 5/17/19 and paid for delivery plus set up. The delivery team did not have the hardware to put my bed together so they had to order some sort of "bolts" to connect the headboard to the rest of the bed. They set up a date of 5/23/19 to come and put the bed together. When they showed up they did not have hardware or the correct order. I called Ashley and was told the hardware would take 7-10 business days to arrive then i would need to re-schedule. Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. Today i received 2 small rubber tops, barely larger than a fingertip. NOT HARDWARE and i am pretty sure NOT part of my bed set. My bed is currently sitting on the floor with the headboard leaning against a wall... which is dangerous. It could fall over onto me while i sleep. I called Ashley today and they are trying to re-schedule someone to come out but could not give me any more details as to when this would happen. I am currently waiting (again) for them to contact me. My bed has been on the floor now for 2 weeks. They do not seem concerned with the issue and they do not answer their phones. I have filed a complaint with the Better Business Bureau. Today i called customer service & have been hung up in twice.
If only I had an option
If only I had an option to give negative stars to this torturous store! 1 star is a lot for their horrible service! I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day. I have proof of all communication from their side and they never reached out to me. I spoke to an Ashley rep the same day and they said the earliest delivery date is 10th December. I somehow agreed to be okay with that date. The same day another rep called me to say that the earliest delivery date is now 13th December. I was furious as I am going on a one month vacation from the 12th December! Then a day later since I hadn't heard back from anyone, I called them to find out that the earliest date of delivery is now 17th December! CAN IT GET MORE RIDICULOUS THAN THIS? DO NOT BUY FROM THIS STORE. They will allure you with good price deals and great sales persons at the store, but you will want to kill yourself for choosing them when they put you through so much ordeal! Liars and very unprofessional.
DO NOT GO HERE
DO NOT GO HERE. You will be really disappointed. The Sales people lie like crazy, and will tell you anything you want to hear so they can get a sale and make commission off of you. They told us to expect 4 items, and only recieved 2 of the 4. We went back in, for them to lie again about a mistake being made by them. 2 months later, we now only got 3 of the 4, for then to lie again. No thanks. Save the headache.
We had such a good experience at Ashley Home Store
We had such a good experience at Ashley Home Store. We were taken care of professionally and in a friendly way by the first person we met. He later reminded us that by buying from the store and not an online mystery brand we were keeping him in work and the store open. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. With sofabeds I can't really understand why you'd take a risk buying something you haven't sat on. For example the one we originally had our eye on from their website turned out not as comfortable as we want. So the store assistant helped us find a better one. Then he negotiated an extra 10% off the Labor Day Sale which helped because we were on a budget. Delivery was on time and it is now considerably smartening up the guest / gaming room where we live in San Francisco. I heartily recommend going to Ashley Home Store.
Avoid this place
Avoid this place with all cost! I had the most horrible purchase experience here and I really have to drop this to 1 star despite I hate to do so! First of all, Ashley has some nice furnitures and their prices are reasonable UNLESS they give u extra discounts on top of the discounts, and this was how I got into this scam! My aunt got two decent leather sofas from Ashley during their VIP selection sales, so my mom and I came to Ashley, we spoke to the same salesperson and got the same good deal! However, they claimed that we HAVE TO buy warranty for the sofas, and that costed another couple hundred dollars(smh which is fine since we got a good deal), and then we were told that the sofas wouldn't be delivered until a month later because of the holidays (this was during thanksgiving) and the manufacture stuffs (we were like smh...ok..whatever....) By the time we walked out of the door, more than $3k were swiped for two sofas (cus these were decent sofas)... HOWEVER, in the same afternoon, we found similar sofas with muchhhh muchhhh cheaper offers and they do delivery in a week. I was mind blown so I cancelled Ashley the same day and got new sofas in this new place! Guesss what!? Ashley had already made the transaction on my credit card right after I walked out of the store that day! Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. I was like "ok....I will wait..." 11/23/18: The cancellation was initiated on the same day of purchase. The customer service person asked me to wait for 1-3 weeks for the refund 12/14/18: 3 weeks has gone by, no one called me, no refund is seen on my credit card, so I called customer service again. Waited on the customer line for like 15mins and finally got to speak to a lady who now told me that NO CANCELLATION HAS SUBMITTED for this transaction, and asked me who I spoke to on 11/23/18. I was pissed! "Ok..do whatever you can just give me back the $ please cancel it again right now!" She asked me to wait, need manager approval again.. expect another 1-3 weeks 1/4/19: guess whattt another 3 weeks have gone by, Dont see my refund neither see the sofas as promised m...Ashley is a legit scammer ...i called again .. this time a guy picked up..said the order is been voided and asked me why I still don't see the refund...he will check with accounting again ...please wait for a few days .... 1/8/19.... hallelujah I finally got my money back from Ashley after weekss without asking them to do anything for me but just to cancel my payment on the same day of purchase. This is the most unpleasant shopping experience I have ever had my whole life...... Ashley is definitely QUICK to get your money, and the rest is your own story ...gooood luck!
Just came in a purchased a kitchen and family room set
Just came in a purchased a kitchen and family room set. Kevin and Shon helped us. They were so Kinda and patient with us. I have a 6 year old who probably drove them crazy but they were awesome. It had. 40% off and they have 12 month finance option. I totally recommend this place and they also offered a 5 year warranty. Most place don't even offer this. I'm so happy with our purchase. I can't wait to tell my family and friends about this place
Took from early October until almost Christmas
Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. We were promised a refund on delivery and never received it. Seriously. Don't shop here. Update: our items were delivered today, the delivery men were very nice. However, the coffee table arrived damaged. The delivery driver advised me that a technician would come out and after determining he couldn't fix it would have it replaced. A customer service rep called us from Colton, told us we shouldn't have accepted it and if we hadn't accepted it a replacement would have arrived in three days. There is only one technician appointment available this month, so of course we have to take another day off of work. After that, another delivery will occur, and another day off of work will have to happen again.
Just recently buying a house I had a lot on my mind
Just recently buying a house I had a lot on my mind. Mid-day I decided now that we own we should go look at furniture... The stress disappeared as I began talking and shopping with Francis(great sales manager)who treated me literally like family and Marryem. They listen to our wants and made them all happen well within our budget! Thank you Francis and Marryem! Joe
We are very happy!
As soon as we walked in we were greeted by David Tuong. He was Amazing! We seriously gave him the run around. He helped us pick out beautiful couches & a very elegant looking kitchen table set. We are very happy! I will definitely recommend getting your furniture from here, very high end & quality. I would also reccomend David helping you out. He was very patient with us. He wasnt also just tryna sell, he was genuinely making sure we were happy with what you were getting! Loved how he took his time with us! Loved his customer service! & most of all Love my new furnitures!
This is the worst customer experience store
This is the worst customer experience store. Almost no sales reps and ones available don't want to do their jobs. Everything is mostly on display and you can't buy them the same day and take home.
Right now I will say with confidence and experience
Right now I will say with confidence and experience - NOT ever available for customer service. Still waiting for a paid for delivery. I guess they have a 15 minute window left? Currently my experience has bee BAD. If whenever the chaise arrives, will update. Really makes everything feel so cheap.
great customer service worker
David Tuong is the best person here. With a staff of friendly.people his ability to go the extra mile speaks highly to his professional skill of being a great customer service worker. We previously bought a bed from him, then we bought two book shelves, and now kitchen furniture. Needless to say, he is worth coming back to this store. Thanks David T.
I think one star is too much
I think one star is too much. Ordered a couch beginning of October with promise delivery in 2 weeks. I received a call advising the date changed to November 20th. That day came and went. Still no couch. Then I was told December 11. Icalled to cancel and was told I couldnt. After speaking to manager on November 23rd, I have yet to receive my refund. Every time I call, no one has notes documented. Still waiting.
I would like to share my sofa buying experience
I would like to share my sofa buying experience. After 8 months, my sofa seat pillows are sagging and unsupportive. No lumbar support at all. Pretty sofa but design and construction not up to my expectations.
We went in Ashley HomeStore to get new set of couches
We went in Ashley HomeStore to get new set of couches and tables for our home. Both David assisted my family with the purchase. They were knowledgeable with the product in the store. They were friendly, patient, and helpful. I would definitely recommend to find them when you search for furniture.
IF I COULD GIVE THIS ZERO STARS I WOULD
IF I COULD GIVE THIS ZERO STARS I WOULD. This is an overdue review, long story short I came into the store with my roommates during President's Day , we chose a couch and when it got delivered (2weeks) it didn't fit up our stairs so we had no choice but to send it back and go back to the store for a reselection. An employee named Kevin helped us and was super understanding of our frustrating situation , he recommended a U - shaped couch that he explained would break down into small enough pieces that would fit up our stairs. He mentioned THE ENTIRE COUCH would fit. Not only that but that he would give us the couch for the same price. He gave us his card info and we were super excited to follow through with this. It was a popular couch so it was gonna take a month to get delivered .. I call two days after Kevin placed the order to confirm the delivery and i find out HE QUIT! I was like is this a joke ... but they said the couch was in for delivery a month out so i was like ok.. So fast forward we get the couch and its only a L - shaped ....... I call and say we're missing the rest of the couch and the guy on the phone was confused too and said they'd give me a call back.. i didn't get a call back. I called on a friday and I called back on the following Monday , same situation they said they'd call me back , again they didn't call back .. I was over it so I go into the store and try to figure it out in person and the front desk says there's nothing I can do because Kevin the previous employee only ordered part of the couch not the whole couch ... I was furious because Kevin never gave me a receipt nor an invoice and I had no proof he promised the whole couch besides his word. AND HE QUIT. it was so frustrating hearing there would be no solution to this problem. All they could offer was 50% off the missing pieces but why would I pay for something I was promised in the first place and already payed for. I applied for the credit card and everything. risking my credit and all for not what we were promised. When I was in store I was calm and understanding , I explained to the woman how I've been promised phone calls and no one ever called back expecting some sort of apology instead she says "Well not to be mean but there's really nothing we can do". Are you joking? We're paying over 2 thousand for this couch and you're gonna talk to a paying customer like that? Use better words. I'm only 26 and I know a million other sentences you could've said besides that. While in store i left WITH THE SAME PROMISE OF "WE'LL CALL YOU BACK" . At this point I'm over how patient I've been. This problem carried on for over two weeks which is such a waste of time. And of course THEY DIDNT CALL BACK. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. I call and talk to the manager Ken and he explains the actions and words of Kevin don't have any use because he's not an employee with Ashley Furniture anymore ..... is there no sense of ownership of what happened?! It's not my fault your former employee left this mess for you to clean up , you're a manager and I expect you to give it your all for your customers. You're getting paid at the end of the day and I'm losing over here. I was put on hold and the automated voice message was saying nothing but how Ashley Furniture values its customers and how they want to give 100%satisfaction and im suppose to be that ONLY customer who has to take this loss ?????? I get there's never been a situation like mine before but figure it out!!! I asked to talk to his boss or if there was someone above him who could make decisions and he said he wasn't allowed to give out numbers and emails. so what am i suppose to do??? I understand now there's nothing the manager could have done but I never heard him say "I'll do everything I can do see if we can help you out." "Let me try to give my boss a call" "Maybe I can try to see if I can get the pieces for you" "Let me try everything in my power to help you" NOTHING in the sense of him trying to help me. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. but he didn't. no one did . I asked if there was a fee for me to break the contract and return the couch and apparently I can't even do that. I don't want this couch and I'm mad I feel forced to keep it . At this point its about the principle not even about the money or the couch itself. apparently i have no choice but to keep it and continue paying for this couch even tho it isn't the full couch we wanted .. I'm disappointed in the customer service i've received and never plan on giving Ashley Furniture any type of positive business.
This has been the worst furniture buying experience
This has been the worst furniture buying experience that I have ever had. Missed deliveries, broken furniture delivered, missed deliveries again, no notice for delivery as arranged, Rude customer service. I will NEVER buy from Ashley again.
You can find the exactly same furnitures at the outlet stores
You can find the exactly same furnitures at the outlet stores (I guess they all have one supplier) for less expensive. In this store, salespeople are just willing to take your money they don't want to help you at all. Especially one guy works there (black guy) he was being very pushy. I came there to buy the things that I found on their website I ended up running away from that guy. He literally changed my mind. I was being very pushed. So I said no thanks. (A little note to the management, if you think that you already have good quality of products, then you don't need such creepy salespeople. The products will sell itself.)
High pressure sales tactics
High pressure sales tactics, complicated pricing to obscure what you're really paying, sneaky high-priced "protection plans," and dishonest and unreliable customer service. I canceled my order right after placing it, but they still held my money for a full three weeks, and I had to call about a dozen times to get them to follow through with the refund. Maybe the worst sales experience of my life. Don't shop here.
amazing friendly and knowledgeable
Evelyn Solan was amazing friendly and knowledgeable of her product. She was friendly and great to work with. I'll comeback soon for more furniture as we have a new furniture store we can trust and support.
one of a kind
The team in the Bayshore location in San Francisco is one of a kind. We were assisted by Marryem in helping us find a dining table set, bedroom set, and living room set. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. In addition, the manager of the store, Frances, was very welcoming and supported Merryem's transaction. She also provided a detailed summary of the items we were getting. Both were very helpful and answered all our questions. Definitely recommend you all to get your home furnishings from this location.
We walked in on an afternoon and the experience was terrible
We walked in on an afternoon and the experience was terrible. Their sales associates were arguing with one another about who was helping who because they were so concerned about their commission. Terrible experience, we will not ever return.
We are long time customer
We are long time customers, we purchased all our furniture from Ashley/Sams Levitz .We ordered a bedroom set on Sunday 08/25/19" about $2300 , and we were promised a delivery on the following Saturday, so we just received the set and it is missing the bed frame , the headboard and the side panels, so we didn't receive the most important part of the bedroom but they actually sent us a metal bed frame to lay the box and the mattress on it until we get our bed and then found out that they sent the wrong size metal frame too.The driver told us that the salesperson who sold us the set should've advised us that the set is going to be on back order but unfortunately she didn't. We called the store to complain and Sami the salesperson who helped us said that we should have an old set to sleep on while they get us the rest of the bedroom (God knows when) , this salesperson is absolutely out of her mind to decide for us where and how to sleep at night . My wife told her that we are going to write a review about your service and her response was" go ahead and write whatever you like, my managers will not believe you" , so here I am writing a review and let's see if they believe us or not . This is false advertising and bad business. Then manager Mike(big liar) promised to have the bed delivered on Friday 09/06 by 6:00pm , then they called us and said there was a delay and we will receive it on Saturday 09/07/19 between 8:00am and 12:00 noon , it's now 2:00pm and we haven't received the order , I just call them and they said that we should receive it by 2:30pm . Alex the delivery manager has the worst Attitude however I know this is not going to happen and we will not receive our order by 2:30pm so I am heading to the store to cancel the order and return everything , unbelievable customer service and this is by far the worst store and the worst business that I have ever dealt with in my life
Just wait until you buy Leather couch
Just wait until you buy Leather couch and it will start to tear and see what this company will do. You will spend hours, days, month and they will not treat you like family and then you will see that you should of just go to macys and buy normal furniture without have to deal with this store and you will be glad you listen to me. Oh, and if you do decide to file a credit card dispute, make sure you have all papers and keep all receipts because they will send you to collection agency.
I would just like to give a shout out
I would just like to give a shout out to David and Evelyn for making a chair purchase so damn easy! They were cordial and very informative of my purchase!! I wish more furniture stores could be this gratifying!!
NO GREETING WHAT SO EVER
Worst location ever. First off, I walk in and as 2 female employees are 2 feet away from me and NO GREETING WHAT SO EVER. I stood there for about 5 minutes and nothing. I guess gossiping is better for business for them than me purchasing something and then offering their assistance. Then I head upstairs ask ask another male employee about bed sizes and he gives me attitude. What is the point of having employees if they aren't going to help or do what they are supposed. I will never go back to this location and corporate/management should really handle their employees/sales. Hey not my problem I came in to spend a few thousand dollars on some livingroom furniture and a bedroom set but I guess another company is deserving of business. Bye
I have purchased several pieces of furniture over the past two years
I have purchased several pieces of furniture over the past two years...all exceptional! The delivery/set up personnel are exceptional in respect and talent, very proficient. Refreshing to have such great sales associates, the manager took care of my most recent purchase. I will return for any future household needs. I have also purchased wall hangings and household decor. Highly recommend Ashley!!
What started out with a two piece couch set
What started out with a two piece couch set day after Thanksgiving. Andrew was a very nice and frequently. The issues was not the product or the sale person. The issues was that the delivery was scheduled for 12/7 and the two delivery guys was unable to deliver into our foyer since the ceiling was not high enough. Delivery guys tried going through the garage and front door but still unable to get through. I suggested that they remove all the packages and one of the guys said no they can't. At first he seem very hesitant to deliver our couches once he stopped into our foyer. So after few attempts it was not going to happens. So we had to refuse it and ask for a refund. I placed a call to the store on 12/7 and spoke to the manager, Kevin. I advised him that the couch set we selected was better for us since I have two young children and getting a couch that is over $700 plus will not be ideal. Anyone with young children understands where I'm coming from. The manager said it will be refunded back to my mom's card. I placed a 2nd called on 12/13 and spoke to a rude ass bok pau. She informed me that the order was voided on the 12/12 and should expect a refund back into my mom's card with in 5 business days. I placed a 3rd call to Ashley furniture and spoke with Barbara, she was going to look into the issue and get back to me. Checked my mom's account on 12/21 and still no refund. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. She was going to call the store and get back to me today. My phone was on and I did not receive any call from Ashley. Once I got home and place a called back to Ashley directly and spoke to a female, she said the sale was voided and not sure why it's taking so long to process and the refund should take 2 to 5 days. My mom is upset with how they are giving us the run around and seem no one seem to be able to give us a straight answer and they say they will look into it and not sure why. I am done with their shady ass bullshit. My mom will be going to the bank in person to file a complaint and disputed the charges. If you want an honest place to get your furniture, DO NOT SHOP HERE. If I could give this "legit" business a 0 star I would. Save your headache and stress by going to some where else! Trust me! Next step is email all my family and friends about this place.
We've been shopping here for 2 years now
We've been shopping here for 2 years now. We like the acceptance now program. It has really helped us build up our credit. We now have enough credit to buy a house and I can't wait to fill the rooms with items from Ashley furniture. I just so wish theyd open up a store in ohio.
After spending over $7000
After spending over $7000 in this store in the last 3 years, the manager refused to honor the online advertised price for two measly mattresses because they weren't making money on them. Stores are franchised. If you find something you like here be sure to check the website. The price will likely be much lower.
We went there to purchase a bedroom outfit
We went there to purchase a bedroom outfit for each of two rooms. The sales associate, Scott Grimm, was very helpful and attentive to our needs. As for the mattresses, he engaged us in a scientific process that determines the mattress that is best suited for us based upon weight and sleeping position. The computer program recommended a particular type of mattress. We tried the suggested mattress as well as others. We concluded that the suggested mattress was the correct fit. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. It was a good experience. We will be returning to select living room furniture.
Customer service is horrendous
Customer service is horrendous! I received a couch, an expensive one, had to pay extra so they'd bring it in, not leave it on the porch! The delivery company stayed 9 minutes total. The LEGS OF THE COUCH were not attached! Not only that, there are NO PRE-DRILLED holes TO attach them. They were allowed an hour for delivery, according to my contract I signed, yet didn't attach the legs. The man even stated, "There's no way she can get these on herself". I called Ashley Furniture and was told they'd get right back with me to solve this. That was 4 days ago. I've called, no one acts like they know what to do. So, I received a couch, that's still on its back, no legs, and zero concern by Ashley Furniture. Never again.
After speaking to a sales associate
After speaking to a sales associate for several days I picked out a 4 piece living room suite after speaking with one manager Adam we settled on a price when I went to purchase the furniture on the same day the manager on duty James Holley refused to uphold this price. This bait and switch tactic is a terrible way to conduct business!
The worst furniture store in the tri-state area
The worst furniture store in the tri-state area. We bought furniture over a month ago, and have only received 1/2 of it. We have been in contact with everyone, and only received the run around. "Its on the truck" ...no delivery. "Oh its on back order", "no its at the wear house" it will be there Saturday... No show. Now its our responsibility to contact the delivery department. Didn't need to for the first delivery.
Very friendly sales people
Very friendly sales people and their prices are very competitive. I would recommend this store
All That And A Bag Of Chips!
Kevin Is All That And A Bag Of Chips! From Greeting To Helping Out Around The Store. #Wreckem, Merl
I am absolutely appalled
I am absolutely appalled by the way this store has treated us. Their customer service is seriously lacking. I have never had a bad experience with Ashley's until this location. I wanted to buy all all my house furniture from here and I did. Then I'm told the item I already paid for is not available until 2025. We call, no answer, we call again and are put on hold, only they didn't put us on hold and the receptionist was talking about her vacation coming up. So we drive there while on hold the 3rd time we call, which lasted 45 minutes!! We go in furious because how far we drove to get this situation fixed and say they found one at another store and the manager Corey would personally pick it up for us to make sure it's delivered with the rest of our stuff. Now 2 days before delivery, the item is still not with our delivery. If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store. I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. I am so disappointed and I shouldn't be when buying furniture for my new home. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. We still are missing half the bedroom set, some decor, half the chairs for the tables and our living room couches and all the fixings for the living room which was supposed to be delivered today 1/18/20. We call to get an ETA only to learn our delivery was cancelled and we were not notified and rescheduled for further out. Now we have to jump through hoops again to be home. After this I will NEVER recommend Ashley's which is sad, I've bought from them my entire adult life and will no longer support the business with poor ethics and customer service.
If I could leave no stars
If I could leave no stars, I would. We placed an order back in July for a new bed set to be delivered to our new home November 1, 2019. We were told that this was doable. Clearly not. My husband was asked to come into the store FOUR times for "paperwork" and then once October hit, we called to make sure that our furniture would be delivered and were told that we would have to wait until the end of November for delivery. We have tried everything we can think of to cancel this order, including going into the store multiple times. Every time we go in, we are told we cannot be helped because there is "no store manager in the store at this time." Any time we try to call the customer service line for cancellation we are told that we have to call the store directly. When we call the store directly, no one picks up. We are now at a lose for what to do. DO NOT shop here if you expect your furniture by a certain date or want any kind of customer service at all.
I had a very uncomfortable experience
I had a very uncomfortable experience with an aggressive and pushy salesperson/store manager and as a result will never go into this store again. I was looking at mattresses with my husband, of which there were only 3 brands to choose from. I told the salesperson we were a definite no on one brand. He puts us on a great mattress and proceeds to talk so fast for the next 15 minutes detailing features and benefits I can't get in a word. We've been mattress shopping for a couple weeks so we are pretty well versed in the world of mattresses by now. When I finally get in a word, I ask the price, because they don't put price tags on the beds. He actually tells me he'll get to that and proceeds to continue outlining features. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. It's actually like he's talking down to us so we "understand" the weight of the purchase. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. Not what I asked. He finally spills the price after I start walking toward the exit. I tell him we need to think about it. He asks why. I say it's a big purchase and he starts launching into his analogies again. I tell him I get it and don't need analogies. He says he can show us other beds, including the brand I don't want. I say this is the only one we want but need to think. He's visibly annoyed. I tell him I understand he's trying to close the deal but we're just not ready. He gets desperate and starts pushing other beds again. Asks us why we don't want to consider their 0 interest financing. I tell him we're not buying tonight and start to walk away again. He continues to talk, and places his body between us and the exit. He says he's not trying to be pushy. I tell him he's being extremely pushy. He throws up his hands and storms away. Is this how salespeople and alleged store managers are trained? Horrendous.
one nightstand is missing
Update: 01/22/2020 Ashley contacted me about delivery. Today 01/22/2020, delivery came as scheduled. However, one nightstand is missing (there were two in total). The delivery crew had no idea why and asked me to contact Ashley. In addition, the sleeper sofa has faulty parts and its back was not sealed properly.
I only wish I had read the reviews
I only wish I had read the reviews here before I purchased my couch. I purchased my couch early December, was promised a Dec 17 delivery and that is when the issues started...My delivery was pushed to the 19th and when i called to inquire i was told the couch was not yet in the warehouse but should be available Dec 28. Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me. After sending in a customer service complaint to Ashley, i received an email that a manager would reach out within 24 hours or I could call them back....UGH, bottom line - they don't care about you or service. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone
UPDATE! My husband went to the store and was told no store manager so we cant get our refund until Thursday . This rigmarole is unethical this is not right and going against ur own policy in all my life I have never seen such a thing . We never received anything and we have cancelled GIVE US OUR MONEY! This is wickedness I just left ur store and I am highly disappointed that because of my race even if I am well within my right I would b treated poorly. I made a purchase In store late last month to be delivered today today I was called that some of my purchase was back ordered and I won't receive till 24th. I mean the first date was 9th later it was changed to 16th 23 th 24. I was there with my husband and my 4 yr old son for over 2 hours we are very responsible ppl we should not b treated as we were. No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . Give us back our money how mean and heartless can you all be to a family with kids for Christmas I then asked if we wait this next date and we don't get it can we get our full refund without paying 10percent she said yes and wrote this on our reciept and initialed it then I asked for a confirmation email she den consulted with someone else tricked me that she wanted to confirm d next date and scribbled over the 10 percent waver I took my reciept from her and she started acting all crazy like I was gonna do anything to her I was over the counter a thick counter with my 4 yr old son and husband ..there is no way I could do anything to her but because we are black d cops where about to b called if not called ..the sales man could not b bothered ..now we are left with no furniture for Christmas . This is not fair at all we only came here and paid our hard earned cash . Can we get our money back so we can buy furniture for Christmas
After I posted my review
After I posted my review I tried to contact the sales guy Levi one last time. I was able to get in touch with him and he told me that the correct sofa would not be shipped until Dec. PAUSE...DECEMBER?? When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! No sir. No sir. That is unacceptable and will not be my story. Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. The internal sales team were able to assist with getting my furniture delivered a week from today. Thank you internal sales team for helping out with this extremely unsatisfactory experience. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. Sad to say I'm disgusted with this whole experience. Maybe it's Levi that you shouldn't trust and not Ashley's. Unfortunately there was no recompense for their monumental mistake but at the very least they finally took care of the problem. Not sure if this was worth the hassle.
I ordered 6 pieces of furniture
I ordered 6 pieces of furniture from you at the Houston Galleria store on 8/11/19. I have had the literal worst experience buying furniture. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. The first delivery had an end table that was assembled incorrectly; when I picked it up, one of the legs just fell off. Luckily I am apparently smarter than the delivery guy because I was able to fix it. The second delivery had a sofa and a love seat. The sofa was ok except the bottom was torn open where someone (the delivery guy) put his hand through it and then placed it against the wall so I couldn't see it. Unfortunately, I did not find this damage until after I had signed for it. The loveseat did not fare so well. It was somehow crushed in transit to my house. It took 4 days just to get a replacement ordered then it took another 3 days to get here. Delivery 3 came today. The piece that was being delivered with the replacement from last week is missing the legs. I don't understand why I cannot get a delivery correctly, NOR why it takes 24-48 hours to find out when I can get a replacement. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! Ridiculous. I know the legs can't be overnighted (the rep told me it would be 2-4 WEEKS!) As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. That was on Saturday. I literally sent them while on the phone with the rep. I have still not heard back. This has been a nightmare. I am on the verge of returning every single piece of this train wreck and going literally anywhere else. The sofa is nice, as I'm getting it piece by piece. I'm just very, very disappointed by the lack of help and response to these repetitive issues.
Worst furniture experience
Worst furniture experience I've ever had! My furniture hasn't arrived and I am hoping this review will get someone's attention to deliver our furniture and stop wasting many other clients' time. Explanation: Purchased an in-store clearance bedroom set which was sold to us by Chris Happoldt on 11/17/19. Receipt and verbal confirmations said it would be delivered on 11/20/19. Our mattress and box springs arrived but not the furniture. After 2 hours of calling the store's customer service and more than 20 minute holds, a woman picked up and no help was provided. It was said that it was on its way. Went in person on 11/21 and bedroom set was still in store. Met Robert Wolf, assistant sales manager, and he clarified that it was a human error, but would be delivered on 11/22, next day. He said it would be easy because it will be delivered directly from store to home. Gave us his personal cellphone nunber to assure proper communication. He only replies to my husband's calls with vague answers regarding delivery. Furniture did not arrive, so it was then assured by 11/23. Called customer service and spoke with Van, he said the earliest would be 11/29/19! While Mr. Wolf was on the other line with my husband confirming that it would be there by 9PM as promised. Didn't arrive. Today, was promised that it would be here for sure TODAY. No communication from store or Mr. Wolf. I've been asking for receipts or paper trail regarding this human error and they are not willing to provide it. Oh! and cancellation policy still applies to us, even though there is no interest in delivering the purchased bedroom set.
Don't even know where to begin
Don't even know where to begin... I'll keep it objective. 1. Purchased a couch in July - didn't hear a word about it until October (over 8 weeks)when it was delivered. No notification was provided about it being back ordered. Salesman did not ever follow up. 2. The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor (that was moved out of the way). After talking to customer service - they placed the couch exactly where asked and it fit perfect. 3. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. Overall- we've purchased furniture from multiple places because we are furnishing our new house and this was the worst one to deal with. The best were: 1. Pottery Barn 2. Star Furniture 3. The Dump 4. Online (way fair and joss main) Stay away from Ashley.
My boyfriend and I walked into the store
My boyfriend and I walked into the store on a Saturday afternoon and were not greeted by anyone. After walking around for about 10 minutes, a sales person talked to us because we passed by here (not because she sought us out). When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. We were unsure of what to do so we just walked away and continues browsing. I would never recommend this place to anyone.
We weren't sleeping well
We weren't sleeping well and we went here and agreed to buy the very high end Tempurpedic Mattress & Tempurpedic Adjusable Base along with several other items. We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. I don't know whether the sales person lied about the item being in-stock at the local warehouse or whether the warehouse people have given our item to someone else. However, I do know that the company screwed us over. We ordered more than $15,000 of new furniture and we are being treated like dirt. Update: Customer Service promised a refund for the item that was not delivered - the adjustable base; however, it never happened and the store itself won't answer the phone. So now we have had at least 2 different segments of this corporation make promises to us that have been broken. Now we have had to dispute that portion of the credit card charge. If you walk into the store, you will see about 7 sales people ready to sell you and make all sorts of promises to you. But when it is time to keep the promises, no one will help. We definitely regret walking into this place.
I only dropped into Ashley HomeStore
I only dropped into Ashley HomeStore after one or two accent chairs piqued my interest online, but I def needed to see in person. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. None of their stores offer swatches. Terrible, terrible biz model. The salesperson, however, directed me over to large screen to look at the options online, but I insisted that swatches are a must. Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? They also tried to pressure me to purchase a mattress when I already stated that I was aware of the upcoming sale price in May that I know the store can't beat. Shoppers, always do you homework.
Horrendous. We went in to furnish our home and no one talked to us for over an hour as we looked around. As we were leaving someone finally approached us. We placed our order through the new home buyers program. Put down our deposit and he said if we needed anything to let him know. Instead of charging us the deposit, they charged us the full amount. This took 2 weeks to correct and multiple emails as no one would return a call. Whenever we texted the salesperson (as instructed) to add things on, he never responded. It took us 2 hours and 2 separate attempts in-store to finalize the sale. We would have canceled it completely other than you get charged for that. The first time we were told to pay but they could not promise a delivery date. She said she would know in 48 hours and would call. She never did. Four days later my husband went in to try again. He stood around waiting for help. Once he was finally able to speak with someone, the delivery date was now over a month away. Loving the piece we decided to move forward with the order but asked that the other two pieces get delivered on time so we had furniture. This caused multiple calls to be done in order for this to happen. 30 minutes later she was able to do it. When she charged our card, she ONCE AGAIN charged it for the full amount. Although we had already paid a deposit. Now, this took face-timing a coworker to issue a simple refund. My husband had to leave with a pending charge but no pending refund, they claim it is normal but we should see tomorrow. There was no one in the store. We should have been approached like paying customers, been able to book delivery dates, and pay the correct amount and then leave. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. We will not be going back to this location and would not recommend it to anyone.
I will never buy from them again
I will never buy from them again. Steve Farris was my salesman. He asked me if I wanted the warranty and I asked him what it covered. Steve told me if ANYTHING went wrong with the table they would replace it. Chad Spencer owns the Galleria store in houston. Bought this beautiful table , even bought the warranty for 130.00 spent 700.00. In 4 months the table bubbled because the table was not sealed properly. They refuse to repair or replace. NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. What kind of customer service is this. Once I got the recording and was on hold for 29 minutes. Your company is a joke. Never will I spend another dime with you.
The absolute worst furniture experience of my life
The absolute worst furniture experience of my life. A timeline: June: Placed order for delivery in November September: Get call saying the order has been cancelled by corporate and I need to come in to replace order. Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock. We cancel delivery to cancel order November: I go in to cancel order. Only main store manager can approve cancellation, he will call me in 3 days to let me know. No call. A week goes by, I hear nothing. I go back in, try to cancel again. Customer service goes to talk to manager, comes back and says it was approved, should be done within a week. ANOTHER week passes, nothing. I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday (this is Saturday). Today is Wednesday, STILL NOTHING. I have left multiple messages for the store, who refuses to pick up the phone. I have contacted corporate at this point, and am absolutely furious. I hate that j even have to leave a single star.
A lot of items were overpriced
We were greeted by sergio who was a salesperson in this location. We tried to look through different sets of coffee tables but nothing excited us. A lot of items were overpriced eg. Bed sheet sets for $599 or ordinary table set for $799. Still worth visiting as the store is huge.
I stopped here looking for bedroom furniture
I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. Fortunately for me, I chose not to purchase anything based upon my experience which was super negative. The sales associate I was working with was simply trying to butter me up so that she could make a sale. I absolutely hate when associates don't listen to you, try to push you to buy the most expensive items in the store, just so that they can make commission. This one latched onto me as soon as I walked through the door. I didn't even have a chance to look left look right before I was hounded by this annoying woman who insisted upon helping me search for the perfect furniture to suit my needs I will be contacting customer service about my negative experience to give more specific details as well as the name of the associate. However for the rest of you, buyers beware do not go here unless you want to waste your time.
please do not
please do not, i repeat do not, order from this store. we have been given the run around when picking up our furniture. we drover 2 hrs to pick up our furniture to be told that there was a hold on the account. the sales associate and manager knew we were picking it up the next day. they did not mention that it took 72 business hours for the hold to be uplifted. it seems like the employees do not knows what they are doing. listen to these reviews a d go elsewhere. not worth it. especially if it is on sale.
This is our second time purchasing furniture
This is our second time purchasing furniture from this store and this is our last!!!!! First time was great no complaints this time what a freakin joke! Ordered our sofa, it was in stock and got it on schedule. Donated our existing sofa to get ready for the new one. To only be told out of stock and won't get one for another week. (No store manager on site to talk too!!!!) Got it on schedule, confirmed going to have someone meet them at the house since we were working. Confirmed the time. They show up early and my dad hasn't arrived yet. Did they call to say we are running early? No! Get back arranging the sofa to the right position and it's broken. My husband and dad both go to the store with the part that is broken. Still no manager on site....but they will replace the sofa and they did give us a credit. Waited 2 wks to get a delivery for a Saturday. Confirmed delivery for today with a time frame. It's now past time frame no sofa. Called to be told it's not on the truck because it's not in stock!!! Like what the hell!!! We confirmed the delivery for today. WE had to call for them to tell us this. They didn't call us. We are so livid about this whole customer service sh*t! Never will I ever shop here again. For future shoppers please read all of issues and think twice. Wouldn't want you to waste your time dealing with this. I should have read the reviews. DO NOT WASTE YOUR MONEY or your TIME.
While it's nice that they greet you
While it's nice that they greet you when you come in unlike other places where you cant find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. The table we wanted was on back order at the begging of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. Now it us the 12th and not here. So not only NOT early but late and now being told they dont reliever on sundays and mondays and wont work with our schedule. Would rather not have the table than deal with this headache. The reps at Ashley will tell you whatever they need to tell you to close a sale. Then they will not honor their word. Do not trust them. Do not buy from them. Buyer beware.
First time visiting this store
First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon!
My daughter bought a bedroom set
My daughter bought a bedroom set that arrived damaged. She refused delivery. The manager refuses to refund her money. She also bought a kitchen table that my husband picked up. Upon putting it together it was evident the leg was not straight. Because she picked up the item, Ashley furniture store manager refuses to refund her money. Something the salesman did not inform her of. Not until she filed a dispute with her credit card company, did Ashley furniture manager accept her calls. Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. Their furniture seems to be of poor quality and they seem to exhibit unfair or deceptive business practices in not issuing refunds for damaged items.
I went to the San Felipe location
I went to the San Felipe location to shop for a sofa or possibly a sectional, if a sectional would fit in my apartment living room. Luckily, the sales associate Kevin was VERY knowledgeable and helped me find the PERFECT sectional for my living room! I couldn't be happier with my purchase! Next time I need more furniture, I will be going back for Kevin's help!
I went into the store for the first time
I went into the store for the first time looking to buy multiple pieces of furniture for my new house around 745pm. Not one person greeted me. I went around the entire place with a good idea of what to purchase. All associates looked at me and did not greet me at all. It was not busy. There were associates doing nothing. I spent an entire hour there with not one hello from anyone. Although I liked the furniture and was ready to purchase that day, I finally decided to leave due to the horrible lack of customer service. This really ruined my excitement for moving into a new house.
I went to Ashley Furniture on San Felipe
I went to Ashley Furniture on San Felipe on Saturday October 5, 2019 ,I was greeted and I knew exactly what I wanted as I saw it online. Needless to say I bought a coffee table and 2 end tables and 2 lamps. We never tried the lamps, one shade rocks and the other only 1 light comes on with the option of top light, bottom light or both at the same time and doesn't work. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. So I went to the store and talked to the office manager and store manager, and they assured me I would get a coffee table replaced and I told them about the lamps and he went and got a part for 1 lamp . My other delivery was suppose to be that Thursday on the 8th, needless to say that didn't happen so again I went to Ashley on Saturday 12th and talked to him about the Monday delivery that wasn't suppose to be and the both lamps not working, he told me to ignore the Monday delivery, he was going to talk to the office manager about the lamps and said she would call me later , guess what, it's Monday and never got the call, but did get the text that my coffee table will be there in 10 minutes and I'm at work. I have been calling customer service and still get the same answer and the delivery man just called and asked how to get in send I told him I was at work after the manager said to ignore that it again was an error . Unprofessional and unacceptable
I should have read the reviews
I should have read the reviews before making any purchases. First off their communication is terrible and their system does not accommodate their customers when they make mistakes. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. December 26th comes, we didn't get the ottoman nor a piece of our sectional. No one contacted us to tell us we weren't gonna get our whole sectional . When we called no one was any help the guy had no clue why we couldn't get our stuff delivered. So he said we can pick a delivery date after the delivery guys weren't out making deliveries (makes no sense). The next morning they sent dates they could deliver. The soonest date was the 6th of January. Okay. So I called them that morning to confirm . This lady told me I couldn't get it on the 6th but the 7th and my ottoman would not come in until the 16th. Wowwwww, so your telling me I can't get my furniture all together? BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau
Not one to do this
Not one to do this, but you should seriously read some of these reviews. The store provided the worst customer service experience I have ever dealt with. I paid for the furniture over a month ago and despite numerous attempts to speak with literally anyone, I still have not been contacted. I will not shop at this store again and would advise others to do the same.
I wouldn't recommend it here only
I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. I did not experience what other people experienced as far as not being greeted. I was greeted by the second salesperson I walked past. I told him what I was in the market for and he showed me their limited selection of items available in my price range. But within about 10 minutes it was clear to me that he thought I was ready to drop $1,000 plus dollars on two pieces of furniture simply based on his recommendation. He brought me to the manager who tried to use various sales tactics to force me to make a decision. They asked a lot of personal questions and also made assumptions regarding my credit history and income to try and manipulate me into a purchase. When it became clear that I wasn't ready to make that purchase, they started working with other people, and I became invisible. The sales guy I was working with asked the customers who walked in what the promotion was the last time they came in so he could prove to me how much it fluctuates and what a "great deal" it was. And then walked off, escorting them to the back. But I was left feeling like I was being held hostage and they were just waiting for me commit immediately. Finally made a break for it. LOL! After thinking about it, I may have gone back for one of the pieces, but because they made me so uncomfortable, I decided to purchase elsewhere. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. If anything, provide the information, work up a quote and hand them your business card, asking them to consider your business in the future. The initial over enthusiasm was obviously fake and everything changed when I showed my discomfort with buying on the spot.
Absolutely horrible products
Absolutely horrible products and customer service.. I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. I just want them to come get the thing and give me my money back. It's been nearly a month with no progress. I will never do business with this store or company again. Consider this review fair warning. They are happy to help take your money but once you walk out the door they couldn't care less about getting you what you paid for in the condition they advertised (I.e. NEW). The first photo is to illustrate how the sleeper attaches to the sofa. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. This is how they delivered it. They still have not made any attempt to fix this other than posting on here that they would.... My voicemail is not full. I have identified your number and tried calling you back but got an automated prompt that would have routed me back to the 800 number. Please try again and I will do my best to answer.
By far the worst customer service
By far the worst customer service I have received anywhere in my life. We had ordered many items from this location. First the wrong rug was delivered.. we were then charged for it. We called to try and get it sorted. Instead they charged us for the correct rug without taking the wrong one. Our table and chairs were delivered. Our table was missing a leg, so they had to take it back. One of the chairs were already fraying. So we had to send it back. Then we got "a new chair" delivered. In fact it was the same chair from before. We have been fighting with them to get our billed correctly since July.. it's now November and it is still not right. We have tried several times to talk to the store manager Corey. How he is a manger is beyond me. He's not a man of his word and fails to call us back or get anything solved. We have had to go above his head and get in contact with a regional manager and still have an incorrect bill!
Don't let them talk you into their warranty services
Don't let them talk you into their warranty services. They sold us on the warranty saying they'll come out to clean whenever we need it. Found out the the warranty is through a 3rd party who doesn't do cleaning. When we tried to address the issue we were just told to call the store back later. So we spent $10k at this store and they can't even try to help us. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. PS no one at their customer service ever picks up the phone. It took us a few days just to even get a hold of anyone.
If you want to purchase something
If you want to purchase something from this store and receive it THREE months later, this is your place!!!! Seriously though... we bought a king sized bed on 4th of July and was told We couldn't have it delivered till August 20th, but they would "waive the deliver charge" which I feel you shouldn't have to pay for anyways. We stupidly accepted and later had the date postponed not once but TWICE!!! The final push back was Sept 27th and we just canceled completely!!! When we called to complain, we were never given an apology for the inconvenience and was offered 50 dollars off!!! What a freaking joke Horrible customer service
After waiting a month for a refund from Ashley...
After waiting a month for a refund from Ashley, I get the check and deposit it into my account. Not only did they take forever to provide a refund over a $1000 causing other money to have to me moved around, they placed a stop payment on the check that was refunded. Now no employee can tell me where my money is and bill don't stop because they don't know where it is. The stop placement should have not been put on the check to begin with. They are telling me they can not over night a check. I am to the point where I want to seek legal representation this has become so bad. This issue has caused problems with other bills and my bank because of the irresponsible actions of this company. I URGE BE CARFUL DOING BUSINESS WITH THIS COMPANY. THEY ARE VERY SHADY AND UNPROFESSIONAL. I would definitely recommend buying elsewhere.
I will never shop at this furniture store again
I will never shop at this furniture store again! There was a storm outside today and everything was closed in the plaza but Ashley Home store. I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. He asked me if I was buying anything. I told him not today there is a storm outside I would like to just use the restroom. He gave me a hard time about using the restroom cause I didn't want to buy anything today. When I was about to walk out he was very rude. I did not catch the name of the employee but I know one thing for sure is that I will never purchase furniture from here again.
I went to Ashley home furniture
I went to Ashley home furniture and was assisted by Kevin. Nice guy and very straight to the point so appreciated that in the begging. The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. I get that your job as a sales person to get people to buy stuff to make commission but when they tell you NO that means NO! I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. I get home and ready the warranty paper that he did not provide until after i signed and it DOES NOT cover fading, rust,normal wear and tear, seam separation, stress tears, loss of foam resiliency, pilling or fraying. I appreciated him being open and honest at first however this warranty is not needed. Since my furniture will not be delivered until next week i will be at the store tomorrow to be refunded my money for a warranty that does not cover anything! Warranty is a complete scam if you ask me!
I purchased $500 for 5 years of insurance
I purchased $500 for 5 years of insurance, only to be denied the use of insurance. Absolutely impossible to get anyone on the phone from customer service. Due to the poor material of Ashley products my sofa cushion covers keep wearing and I have only had the sofa a YEAR. It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. DO NOT SHOP HERE, WORST CUSTOMER SERVICE EVER!!!! Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here.
Went to checkout a new couch
Went to checkout a new couch for our home and we were met by Shayla as we entered. She was peppy and upbeat. My hubby being well a booger since he's a La-Z-Boy man told her to impress him. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. Needless to say it was amazing and I can see why it was her personal favorite. It's plush and comfortable. The chair and ottoman that match were my favorite as I could see myself sitting with a warm blanket and the weather turns cold reading a good book... If our teenager doesn't steal it first. Shayla then asked us how our mattress is doing... We told her it was about 15 years old. Shayla introduces us to Ali who was very helpful and knowledgable about find us the perfect mattress. My husband almost fell asleep as Ali was showing us all the features. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. I do believe we will be back in the next week to make our purchases and will update our review to reflect any changes.
My friend was looking for a bed
My friend was looking for a bed with drawer's underneath and a mattress. She is special needs, so I came along to help her and pay for it. We looked at the bed on the floor and decided on it. It had two drawers. We were quoted a price that we agreed on. On to the mattress area. Laid on a few mattresses for 20 to 30 minutes and decide on one. Salesperson started to do some pricing and then told us it did not come in the full size. So, we moved on to another mattress and spent another 30 minutes deciding. It came in a full size. Wrote up the paperwork and paid and scheduled a deliver date. This is where it all went south! When they came to deliver the bed, the mattress was not on the truck. Delivery said it was backordered. We had taken the old bed to the dump the day before!! What good is a bed without a mattress. Why make a deliver if the order is not complete! Why didn't someone call and say the mattress was not ready and reschedule the delivery?? I was livid!! What was she going to sleep on? PLUS the base did NOT have drawers. Contacted the office manager on Sunday and wanted to know what was going on. She told me the warehouse was not available and would call me Monday. She also said that the order was not written up for a bed with drawers. It would be $400 more, I declined. Now two nights on the floor and she doesn't own a sofa and she needs to be at work on Monday!! Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. It wasn't backordered, just a clerical error. TWO more nights on the floor. Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. It was rolled up in the truck. Was not told that she could not sleep on it the first night or more. ANOTHER night on the floor! Since this order was already wrong why was it not flagged, and the mattress opened up at the warehouse before the delivery? As of Friday, two days after the delivery, the bed is still not flat and full. OREDED TWO ITEMS AND COULDN'T GET EITHER ITEM CORRECT AND SEVEN NIGHTS ON THE FLOOR AND HAVE TO GO TO WORK!! NEVER AGAIN ASHLEY!!
Steve ** was our salesperson. He gave us a tour of things we were interested in. We were only looking at ideas but because of steve he helped in every way possible, not pushing a sale as most salesmen do. He was giving us answers as lf we were prince Diana and Charles. L was so enthused with him l want the whole world to know just how lucky we were to have gotten him as our salesmen. When lt was time to pay l totally forgot about the price limit on my card and the sweetest lady just all smiles had to fix the issue. Her name was Dawn. L am a salesperson as well and l learned a lot from him that night!!! I believe both of them enjoy their jobs. Lt takes a lot to continue when the day ls wrapping up but you would never know the store was closing with their personalities. Lt was like they were beginning their day not closing!! I must say this was a great experience and l will be back to see them in my near future
We shopped around at EVERY furniture store available more than once and ended back up at Ashley's. After diligently shopping, we found the perfect everything for us! We purchased a living room set, 2 bedroom sets, mattresses, dining set, desk & tables for all. It was a big purchase for us and we were very leary about any sales pitch we may get. From the time we walked in we met Lillian ** (Douglasville) who walked us through (without hounding us) & worked with us on EVERY item. We love the quality and style of every item we choose and look forward to the premium delivery and set up of them all this weekend, and a few coming in a few weeks. We will without a doubt return to Ashley's for any other upcoming furniture purchases. The manager Keiron ** was also very professional and accommodating. No doubt 5 stars for our experience! Thank you Ashley Team!
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I had planned on purchasing my first new sofa and recliner and went to Ashley Furniture. Ashley K. From the Baxter, MN store was of great assistance with purchasing my McCade Cobblestone Reclining Sofa and Lazy Boy Recliner. She asked me the questions to quickly narrow down to a couple options. Ashley was great with providing guidance for colors to coordinate with my flooring. We are very pleased with the comfort, price, and the colors. Larger purchases like these are generally quite stressful for me but Ashley turned this into a positive experience and so pleased with my purchase. I would not hesitate to go back to the Baxter store and ask for Ashley K. The furniture and service was outstanding.
I purchased a Queen Flynnter 7 piece Bedroom set on 11/29/2020 from the Catonsville MD store, the store Sales Rep. customer service was excellent, his product knowledge was outstanding. He took the time to make sure I was getting the BEST deal for my purchase, I did ask for his Manager to let her know what an AMAZING job her employee had done. Prior to coming in I had been to 3 other furniture stores and I was very dissatisfied with their services. Upon completion of the sales, I was given all necessary paperwork pertaining to my recent purchase, I was told when to expect delivery.
When it came within a couple of weeks of my expected delivery date, I was contacted by Ashley Furniture with a more accurate time window. When my furniture arrived to the warehouse I was called once again to schedule a delivery date. I was scheduled a delivery date, the warehouse department called me the day before to give me a time window, prior to arriving to my house, I was sent a text message 10 minutes prior to the delivery guys arriving! The 2 gentlemen who delivered my purchase was very professional & courtesy. They neatly bought all my pieces in my house up to the bedroom, they were quick with putting together the headboard, footboard & frame. I was ask how I wanted the bedroom to be set up and once the job was completed I was then asked to look over all items to ensure they were satisfactory to me, I stated I was very pleased!
One of the gentlemen then stated to me he had to take pictures of all the items after being delivered and set up to verify I received everything in great condition. My overall experience was OUTSTANDING! I would recommend the Ashley Furniture Store in Catonsville MD location. If I should ever want to purchase more furniture in the future I would surely consider going back to Ashley Furniture Due to the COVID19 pandemic the whole process took 10 weeks, I was told after making the purchase it would be 8 to 12 weeks. I received the services I expected!
I have been shopping at Ashley furniture for the past 25 years because I like the quality of their furniture and how long it lasts. When I was younger I couldn't afford to buy furniture of this quality so I shopped at stores like Value City and the pleather would wear within a year. Also the wood chipped much faster. As you get older you don't want to have to replace your furniture as frequently so you want to purchase something more durable. To this day I tell all my friends who come over and compliment me on my furniture, how satisfied I am with the quality of my furniture and I would recommend them to anybody!
The Ashley Store staff were very kind and the store was clean. Unfortunately we purchased the Eltmann 4-Piece Sectional with Cuddler with 0% financing for 12 months. We are in month 10 and the fabric is already pilling. In addition the cushions do not stay in place and the support is nearly non-existent. Every time someone gets up from the couch the cushion slides out. I regret the decision to purchase this couch. Knowing what I know now, I would have spent a couple thousand more on a quality piece of furniture. Can't wait to get rid of it!
Normally I used to buy from Ashley Furniture because of the credit they provide. I am not sure if they show some product (dining table, chairs) in the shop and they send something else. It's happened at least 3 or 4 times. The issue with dining table is that all screws are coming on weekly or monthly basis and am sure one day table and chair will break. Again I just go to them because of the credit they provide which I need to stop. Regards.
Customer service lied to us about the the delivery time. He told me that it will be take 8 days instead of 8 weeks. After 10 weeks waiting the delivery services was horrible and the furniture don’t fit in my house. Also I purchase a bedrooms set with the dresser was scratch and missing chunk of wood. Now I gotta wait another 8 weeks. Overall experience sucks.
We ordered an entertainment center in June, which was delivered June 24th. The unit was put together incorrectly, so we had the technician correct this. One shelving unit has pieces missing and the tech told us Ashley's would deliver this separately. This never arrived and we Spoke to Ashley's on 13-Jul-21 who told us Delivery guys did not create a case for the missing pieces and it will take 7-10 business days for the glass shelve holder to arrive.
Within 2 weeks only 1 clip/piece arrived (2 are needed). So we had to chase again. 31st August we spoke to Ashley's again (we had a reference) and were told they would come and collect the unit and replace as the original installers had filled in the holes where the glass shelf should go and we would damage the unit if we tried to fix ourselves. Another another month delay we called on 27-September and were told this time Replacement parts are going to be delivered and the unit will not be exchanged.
5th October technician came out and still can't fix the shelf. It's been now over 3 months and we are upset the effort we have had to do to chase and every time a technician or Customer service agent ends a conversation we hear "someone will call you tomorrow" but this has never happened. We are at the stage we think it would be better to get a refund and buy another unit from somewhere else, it's just so frustrating to have to go 3 months without a resolution.
Very, very disappointed. Do not buy from Ashley Furniture. I totally understand Covid and how it delayed everything. But the way Ashley’s handled it was a disgrace. We bought a frame and headboard in September 2020, and paid a good price for it. We did not receive it until January 2021. Just 4 months later the whole frame cracked in half and injured my leg pretty bad. Ashley’s then said they can only replace the frame. I explained we did not want the frame replaced because it is so baldly constructed that the same thing was just going to happen again. Well as per their policy, it would have had to have collapsed within 48 hours after receiving the item for anything else to be done. So being out of luck and no other choice, in May they told us it would be in within 3 weeks.
We have received 5 calls now saying the frame has been delayed yet again and email after email saying there is another delay. It is now October 5, 2021. Almost 6 months later, only to get the good ole phone call again saying yet again it has been delayed. I was speaking to a floor salesperson and told him this was completely unacceptable and can may I please speak to a supervisor. Only to be told that could not be done. He would relay the message. After a lengthy amount of time and at least 20 minutes he finally agreed to have a supervisor call me back.
When Jason phoned it was only the exact same thing all over again, and 20 more minutes of nonsense. "I understand your frustration" and he could do nothing further than email the parts department again. I was understandably upset, yet all Jason did was speak over me. I ask to speak to someone further up which he replied that he would not do that. His exact words were, “there are people above me, I’m just not telling you who.” What???? So I asked for his name. He said he would only give his first name, Jason.
I phoned Ashley’s furniture head office, and guess how that went? Yes exactly. Now when every person you speak to says the same thing “I understand your frustration ma’am or sir.” You know they have meetings practicing what to say after they have scammed yet another customer. So here I sit with no bed for almost a year now and no one, not one person could have compassion and take care of a customer or as a human, with no bed after this length of time. So I tell you all. If you dare to purchase anything from Ashley furniture, be aware that if something happens to it, you are totally out of luck for a refund or a replacement.
Sofa review ashley
Price, Durability, Delivery, Pros and Cons
(aka ) is one of the most trusted American chains. Founded in 1975, it’s actually one of the oldest chains still in operation, with almost 100 nationwide. Customers appreciate the attention to value-focused , quality, and customer service that provides. And similar to big box , continues to provide a wide range of .
Like I mentioned, value is integral to ‘s way of doing business. The chain is famous for its sets, which are perfect if you’re furnishing an entire home. Whether you’re shopping online or in-store, you can easily find from new to and .
is perfect if you’re furnishing a or buying furniture for the and don’t know what to choose. I love how you can easily find entire , sets, , and more, often under $2,000 each. Another thing I love is ‘s commitment to price-matching. Essentially, will price match identical products from comparable online including Amazon.com, Wayfair.com, Overstock.com, Target.com, Hayneedle.com, or Walmart.com. will even allow price matching up to 30 days after you’ve purchased from them.
Pros & Cons
- Low comparable price point
- Financing available
- An array of furniture available.
- Limited 72-hour return window
- Limited color options
- No free shipping
The Best Overall Sofas of 2021
To help you find the best , I tested individual models from over 23 different brands. These are the best with that balance the best in design, price, sustainability, and .
See The Full List
How much are sofas and couches from ?
The prices for sofas fall in the range of $500 to around $2000.
offers a wide range of sofas, , , armchairs, and matching sets. The brand also offers a full selection of household furniture and .
Overall, the price for an sofa ranges from $499 to $1999. On the lower end of the is your basic two-seat sofa, while on the higher end are the larger .
If that’s a little out of your range, you can talk to your about financing or available discounts.
What is the most popular sofa or couch from Ashley?
Larkinhurst Earth Sofa
- Price: Starts at $764
- Sofa Dimensions: 38” H x 89” W x 39” D
- Seat Depth: 22.5”
- Seat Height: 20.5”
- Distance Between Arms: 66”
- Top of Cushion to Top of Back: 18”
- Arm Height: 26.5”
- Leg Height: 3.5”
- Available Colors: Earth
This show-stopping sofa will transform your living space with it’s rustic, weathered appeal, at a fraction of the usual sofa cost.
Washed in an earthy Southwestern tone, filled with lush, back and seat cushioning and jumbo window-pane stitching, the sofa has the best of both worlds in terms of comfort and durability. Classic rolled arms and turned feet give this sofa a classic, traditional finishing touch.
- Corner-blocked frame
- Attached back and loose seat cushions
- Cushions with ultra-supportive pocketed coils
- 2 decorative pillows included
- Pillows with soft feather inserts; zippered access
- Polyester/polyurethane upholstery; polyester/polyurethane and polyester pillows
- Nailhead trim
- Exposed feet with faux wood finish
How long does it take for Ashley to deliver sofas?
When it comes to deliveries, I found that was pretty hit or miss. Through I read, it seemed like online and in-store customers had fairly varied experiences. The company provides standard shipping (5 to 10 business days) along with express and shipping (1 to 2 days). However, express shipping is sometimes restricted depending on the item and where you may want it shipped to.
Based on previous Home of Cozy tests along with real , I found that tends to hit most of its within a reasonable . However, if you’re having any issues with or non-responsive , your best bet is to the for listed on the website. Or, if you shopped in a , most will gladly most to assist you.
How long do Ashley sofas typically last?
From previous Home of Cozy tests and customer comments, it’s reasonable to expenct sofas to last at least 12 to 15 years. While they don’t produce the trendiest , has built a great reputation for durable, long-lasting sofas if you choose some of their higher-end three-seaters and sofas. I found that customers found some quality-related issues with lower-priced sofas.
- Trial & Returns: 72 hours
- Financing: Financing available
- : Limited lifetime on frame, 5-year on springs, and a 1-year on upholstery.
- Where It’s Made: Manufacturing occurs in the USA, China, and Vietnam.
has a pretty short return window: just 72 hours for you to note any defects and coordinate a return. Also, shipping and handling fees are not refundable. Considering many other and eCommerce brands have generous policies, this is something should likely update if it wants to stay competitive.
When it comes to , Ashley gives customers a limited lifetime on frames along with 5-year on springs and 1-year on upholstery and filling.
has fairly mixed reviews despite its long-standing reputation among customers. I read reviews that ranged from 1-star complaints calling their “ artists” to glowing 5-star reviews that praised attentive teams.
Out of thousands of on the (Better Business Bureau), , and Consumer Affairs, I wanted to highlight a few that captured the best and worst in what has to offer.
Overall, I found that was popular with shoppers who:
- wanted furniture sets, specifically , ,
- shoppers on a budget
- shoppers who love a great in-store customer experience with knowledgable .
Generally, I found that most customers who had issues with highlighted along with some instances of on certain low-priced items. When it came to 1-star reviews, some customers definitely didn’t mince words when they noted that gave them the “ experience” they’d ever had.
Here are some real positive, 5-star reviews from Ashley customers
“We shopped around at EVERY available more than once and ended back up at Ashley’s. After diligently shopping, we found the perfect everything for us! We purchased a , 2 , mattresses, , desk & tables for all. It was a big purchase for us and we were very leary about any sales pitch we may get. From the time we walked in we met Lillian ** (Douglasville) who walked us through (without hounding us) & worked with us on EVERY item. We love the quality and style of every item we choose and look forward to the premium delivery and set up of them all this weekend, and a few coming in a few weeks. We will without a doubt return to Ashley’s for any other upcoming furniture purchases. The manager Keiron ** was also very professional and accommodating. No doubt 5 stars for our experience! Thank you Ashley Team!”
“I had planned on purchasing my first new sofa and and went to . Ashley K. From the Baxter, MN store was of great assistance with purchasing my McCade Cobblestone Sofa and Lazy Boy . She asked me the questions to quickly narrow down to a couple options. Ashley was great with providing guidance for colors to coordinate with my flooring. We are very pleased with the comfort, price, and the colors. Larger purchases like these are generally quite stressful for me but Ashley turned this into a positive experience and so pleased with my purchase. I would not hesitate to go back to the Baxter store and ask for Ashley K. The furniture and service was outstanding.”
“I love because they give you constant updates on their furniture in stock and sales. There is always something new to review in their department store. Their furniture has many styles to choose from. I am very interested in their and bedroom offers. The cost is a little high but if you want great value then you must pay for what is going to last for years until you decide you want to redecorate your home. There are so many colors and options to your taste. You will probably stay in their store all day.”
Here are some real negative, 1-star negative reviews from Ashley customers
“This is the I have ever had at any business in my entire life. I wish we would have looked at reviews before going to Ashley’s (Rosedale). Not only did they violate the terms of the contact (delivery between 2-8 weeks), but we were never called to be told of the delayed delivery. We had to be the ones to call. After almost 3 months, we asked a refund for the full amount paid upfront. $1,607, 4 visits to Rosedale, and 3 months of horrible customer service later, we had to go back to square one. Needless to say we went to a different . We paid a little more, but it was completely worth it, and we received our furniture after only 2 weeks with wonderful customer service.”
“First of all, let me start off by saying you don’t tell customers to go elsewhere… now, onto my main reason for posting this. I walked into Ashley here in Las Vegas off of Decatur. When I walked in, I knew right away what piece of furniture I wanted as I saw it online (no price posted). I was met by a who was nice, at first. I walked back and found out they had a special deal where I can get 50% off of any items in the store. Being a little suspicious that something was fishy, I found out what the product number was (B140-46) and did some research online, as well as called a couple other locally that carried the same piece. The 50% off was off of the retail price of the item, which was $498.99 according to their tag on the furniture.”
“Ashley’s has the worse customer service. I paid $500 for a protection plan on my and when I had a problem they fought with me on the phone and never even showed up to fix it. Don’t get the protection plan whatever you do. They don’t fix your furniture, they don’t even come out to look at it. They deny you before even coming out to look. Horrible furniture quality and horrible customer service. Last time I spend 5,000 dollars on a set that falls apart after 2 years.”
The qualities are meeting international standards since they operate worldwide and have such a big chain of offline and online stores. Customers tend to rate their experience of buying something from Ashley Furniture as the right decision.
They offer both regular and in-home delivery. The regular delivery via FedEx, UPS, or USPS will take place if you’ve ordered something small. If the item is big, it will be either shipped from the closest offline store/warehouse or will be shipped by their own freight services from the warehouse that has the item. That may affect the delivery timeframe.
It’s fair to admit that the prices are more than affordable. Getting yourself a cozy sofa under $1000 is great since the average price of the sofa in the US is around $1500. The quality you get may be less good than from stores like Joybird producing custom-made furniture. However, what you get for this price is more than great. You’ll be happy.
They offer everything you may need on the product page. As an example, let’s check the average sofa page — assembly instructions in a pdf format, all the dimensions, brief description of the item and easy navigation among the sections of product details, customer reviews, and product care tips. We believe that’s everything you may need as a client.
Most of the products like sofas, beds, coffee tables, and accent chairs have very extensive photo galleries. They allow you to see the product itself in detail and review more than 3-4 pictures showcasing this product within different room interiors. It’s enough for you to make the decision of how this will look at home.
Usually, the product page offers you a very standard set of options: color, sizing, and material. This is an average set of options, nothing special.
They offer phone support and sometimes their chat is available. Unfortunately, at the moment of the review, the chat was unavailable. The customer service hours are not mentioned anywhere, so they’re most likely available through regular business hours. Offline Stores They’re available worldwide in more than 800 locations. You can use the store locator to find the closest one for the pick-up and check the availability of the particular product using your zip code. Mobile App They have their own application for both iOS and Android, offering smartphone users a better experience. It’s very rare for a furniture store, and it highlights the fact of how serious this store is.
The warranty varies depending on the product you’ve chosen. You can access the full list of warranty details by the section on the warranty information page. It’s the most convenient way to check this information among the stores we’ve reviewed. Some stores simply do not mention the warranty, and some of them do not even offer it after all.
If you receive a damaged item — it will be replaced or repaired within 72 hours. You can return the product within 30 days if you’re not satisfied with your product. However, you’ll be responsible for the return shipping in case you’re returning for any reason except the damage. Please note: Refund timeframe and other details should be checked at the time of purchase when you deal with the offline store. Some of them may have small differences in procedures.
Ashley Furniture company recycles more than 280,000 tons of wood and more than 1,500 tons of metal annually. They’re also partnered with environment protection initiatives to support the safety of nature. Country of production They manufacture their products in the US with the headquarters based in Wisconsin. Then they distribute the US-made products around the globe.
They run promotions on different product categories and separate items. They also offer up to 20% discount for interior designers and industry professionals in their Trade Program.
You can check out with a Credit Card or use the PayPal checkout.
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Ashley furniture quality?
Bob411-if it says Ashley, it's all one and the same. Ashley stores only sell ashley, but any furniture store may carry a few lines of Ashley furniture.
On a side note-I just bought a Broyhill bedroom set for DD2. Now I realize it's not "HENREDON" or some top of the line, but when we uncrated it, the first thing I noticed (besides the "made in China" sticker! UGH) was that everywhere two pieces of wood met, the paint was cracked and in some places, the wood itself looked split. Now, again, I realize it's not top of the line, but I paid $1300 for a dresser, headboard and nightstand. Not that darn cheap in my book. When I complained to the store, she said, "you know, that furniture is just kinda cheap. You should probably look into buying some better furniture..."
I'm not sure what you have to do nowadays to get anything decent in furniture, but apparently EVERYTHING is crap now. Except of course, the beautiful Amish furniture that's made by hand and cost 100x more than what I can afford!! :)
So, I guess in a way, I have to agree with previous posters. If you don't care if it lasts a lifetime, just get what you like and be done with it, regardless of where it came from!