Lexus ratings 2020

Lexus ratings 2020 DEFAULT

2020 Lexus RX Earns 2nd-Highest IIHS Safety Rating

After Lexus made some revisions to the 2020 RX, the midsize SUV earned a Top Safety Pick Award from the Insurance Institute for Highway Safety (IIHS). The rating only applies to 2020 models, as those SUVs come with reinforcements that were made to the front end to improve the RX’s performance in the institute’s front-end crash tests.

With the revisions, the 2020 RX earned a rating of Good in all six of the IIHS’ crash tests. The IIHS specifically claims that the changes Lexus made to the SUV’s front end helped it earn a better rating in its passenger-side small overlap front test. The 2019 model was not put through the test.

Beyond the crash tests, the RX had headlights that earned a rating of Acceptable and had a standard front crash prevention system that was found to be Superior. Interestingly, when it comes to headlights, the base LED projector units on the RX were found to be Acceptable, as were the triple-beam LED headlights that are available for an extra $1,675. Lexus offers an adaptive version of the triple-beam LED headlights as an available feature for $1,975. Despite being the most expensive headlights available, they earned the lowest score of Poor. This is a rare instance where getting the most expensive headlights results in the worst score.

There are quite a few midsize luxury SUVs that have earned a high safety rating from the IIHS. The Infiniti QX60, Volvo XC60, and Volvo XC90 are all Top Safety Pick SUVs. The Mercedes-Benz GLE, Mercedes-Benz GLC, Lexus NX, BMW X5, BMW X3, and Acura RDX all earned the IIHS’ highest safety rating of being named Top Safety Pick+ SUVs.

Learn more about the RX »


Lexus UK ended 2020 with an impressive haul of 16 awards. We’ve received praise for our products, reliability and customer service, to name but a few. All of our accolades in 2020 have been listed below.

The Lexus RX has been named the Best Premium Hybrid Car in the Driving Electric Awards for the second year running.

Announcing the award, DrivingElectric Editor Richard Ingram said: “The Lexus RX is a refined and luxurious SUV that shuns its rivals’ diesel engines for advanced hybrid technology. A worthy winner of our Best Premium Hybrid Car award.” Award: 1

Lexus has won the Best Customer Service title in the Carbuyer Best Car Awards 2021.

Announcing Lexus as the winner in this category, Carbuyer reports: “Lexus is a consistent winner for customer satisfaction in our annual surveys, and this year was no exception. The Japanese brand scores highly for reliability but owners also praise their dealers for the sales and maintenance services they provide.” Award: 1

Lexus and its sister brand Toyota have been awarded the Green Fleet Manufacturer of the Year in the Business Car Awards for a second consecutive year. The award category, which was only introduced in 2019, rewards car makers for their work in providing environmentally focused products and services for fleet and business customers.

Business Car Awards 2020

Lexus Fleet Sales is seeing increased interest in its growing range of hybrid electric vehicles as customers realise the genuine benefits they offer in terms of environmentally efficient performance and competitive operating costs. Lexus, which introduced hybrid electric power to the luxury car market for the first time in 2005, is moving into a new era with the 2021 launch of its first battery-electric vehicle, the UX 300e.

Stuart Ferma, General Manager Toyota and Lexus Fleet Sales, said: “Environmental issues are increasingly vital for our customers. Our commitment to environmental performance goes beyond offering the widest range of electrified vehicles on the market to operating our entire business in a way that respects the world around us – from our factories to our offices, showrooms and workshops. We’re proud that once again Business Car has given us this award in recognition of our on-going commitment.” Award: 1

Once again, Lexus has been named the country’s most reliable car brand, taking the top ranking in the new What Car? Reliability Survey for the second year running.

Having surveyed almost 13,000 UK drivers of vehicles up to five years old, Lexus achieved an overall reliability rating of 98.7%. Given the fact that more than 99% of all the new cars Lexus sells in the UK are hybrid models, the survey’s results provide a clear validation of the quality, durability and reliability of these self-charging machines.

Commenting on the win, What Car? consumer editor Claire Evans said: “Lexus may be a premium brand, but owners told us they don’t pay a premium price for fault repairs. In fact, they said their cars costs the least to put right and were back on the road quicker than any other brand.” Award: 1

Hybrid sales

Lexus has been named Britain’s most reliable auto brand in the Which? car reliability survey.

The consumer champion’s detailed, real-world study of more than 47,000 motorists and almost 59,000 vehicles revealed that Lexuswas the outright reliability leader. Cars from new to eight years old were surveyed, highlights of which were a fault-free report for the CT hatchback and a near-perfect performance from the mid-size NX SUV.

The glowing report from Which? states: “Got the money for a Lexus? Do it. You might just forget what a mechanic’s waiting room looks like.” Award: 1


Lexus dealers have achieved the highest ranking in the Auto Express Driver Power survey for the fourth consecutive year.

The results of the 25-brand study showed a strengthening of our reputation for excellence, with a satisfaction rate that had actually increased to 93.42%. Lexus ranked first in five of the survey’s seven categories: standard of workmanship, staff courtesy, speed to complete work, communication and availability of a courtesy car. Lexus dealers also recorded the lowest proportion of customer complaints, less than half that of the survey average. Award: 1

The Lexus NX has been named Britain’s Best Hybrid Car in the Auto Trader New Car Awards.

More than 181,000 motorists took part in this year’s Auto Trader New Car Awards, where our mid-size SUV emerged as the outright favourite in this important category. Indeed, the NX was determined to be the Best Hybrid Car overall, not just within the premium market.

Erin Baker, editorial director of Auto Trader, said: “It’s no surprise to see the Lexus NX 300h win [this] award. Lexus remains a byword for quality engineering, clever powertrains and luxury interiors. One owner commented: ‘It’s the highest-quality car I have ever owned. Not a stitch out of place. No squeaks or rattles and beautifully finished everywhere.'” Award: 1


Lexus retailers have been rated the best for service satisfaction in a What Car? Servicing Satisfaction Survey.

Over 18,000 motorists responded to the survey which saw Lexus score 94.1% and was rated “good” or above in every single category. In fact, many respondents rated Lexus retailers as “very good” where politeness of staff and quality of work was concerned.

Steve Huntingford, WhatCar? editor said: “In our most recent reliability survey, Lexustopped both age groups – the first time any brand has done that. And now it has repeated thetrick when it comes to servicing satisfaction, with owners of both its new and old cars full ofpraise for the quality of work, politeness of staff and value for money provided. Lexus clearlyknows how to take the stress and frustrations out of car ownership.” Awards: 1

Lexus awards 2020

Lexus has claimed the Best Car Brand title and is ranked number one for reliability in the Honest John Satisfaction Index.

The Honest John consumer advice, news and reviews website asked more than 10,000 UK owners to rate their car’s quality in key areas, such as reliability, ride comfort, fuel economy, practicality and performance.

The results for Lexus were emphatic, with an overall satisfaction rating of 89.5% and a reliability score of 9.69 out of 10, underlining Lexus’s already strong reputation for making cars of the highest quality and reliability. Awards: 2

Driver Power Best Manufacturer

The Auto Express 2020 Driver Power Survey named Lexus the best manufacturer for the fourth consecutive year. Lexus dominated the results in the 2020 satisfaction survey which canvassed the opinions and experiences of thousands of UK owners of cars bought in the past year. Awards: 1

Lexus was awarded three class wins in the Auto Express 2020 Driver Power Survey with the RX, IS, and CT all rated as the best vehicles in their respective categories. The UK’s number one car ownership survey saw owners name the RX as best non-plug-in hybrid, the IS as best compact executive car and the CT as best premium compact family car. The RX even scored a respectable third place overall in the 2020 survey. Lexus also scored well in other areas such as second place for reliability and build quality and third place in the safety and practicality and boot space categories.Awards: 3 

National Franchised Dealers Associationrecognised Lexus’s excellent service for both customers and businesses as it retained its top ranking for dealer satisfaction in the bi-annual dealer attitude survey. Lexus scored an average of 8.9 out of 10 points across more than 50 questions covering a wide range of business issues, including profitability, targets, training, incentives, and day-to-day working relationships. Awards: 1

What Car? acknowledged the world-wide reliability reputation of Lexus by awarding it 2020 What Car? Reliability Award. It claimed the top spot for reliability in cars aged up to five years old and for those aged six to 15 years old. In fact, the Lexus CT compact hatchback was one of only three models to score a perfect 100% rating, with no CT up to five years old reporting any faults at all by owners. Awards: 1

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Lexus expertly combines superb craftsmanship and exaggerated styling throughout its diverse lineup. It functions as the luxury division of the well-known Japanese automaker—Toyota—but with significantly higher levels of character and desirability. Although its reputation was built on full-size luxury cars such as the sophisticated LS sedan, the company grew thanks to popular SUVs such as the original Lexus RX. The sporty IS sedan and subcompact UX crossover represent the most affordable models while the RC luxury coupe and stunning LC, which we named one of the best coupes, will satisfy the enthusiast crowd.

In a segment dominated by sports sedans the 2022 Lexus ES is a sedate entry that offers comfort, handsome appointments, and a smooth ride.

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The Lexus GX has been around for a long time, and although its body-on-frame construction is outdated, its charms lie in its off-road ability and quiet cabin.

Sharply creased sheetmetal and furrowed headlamps give the 2022 Lexus IS an aggressive appearance that will help it stand apart from the sports-sedan crowd.

Even though the 2022 Lexus LC has looks to kill, its handling is more luxury car than exotic sports car, putting it out of step with similarly priced rivals.

The 2022 Lexus LQ promises to buttress the company's reputation for producing luxurious crossovers, and could well become the brand's high-riding flagship.

Few SUVs are at home on the trails as they are pulling up to the red carpet, but the new-for-2022 Lexus LX600 is among them.

Lexus's popular NX crossover sees a full redesign for the 2022 model year, with two gasoline engine options plus two hybrids, one of which is a plug-in.

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One look at the 2022 Lexus RC is enough to get you revved up for a thrilling test drive, but from behind the wheel this sporty-looking coupe is anything but.

The 2022 Lexus RX might look aggressive and sporty, but its character is instead relaxed and comfortable, making it a perfect choice for cruising.

The Lexus UX200 and hybrid UX250h are smaller and nimbler than other subcompact luxury crossovers, but they're also plagued by myriad compromises.

The 2021 Lexus ES is a mid-size, front-drive luxury car that delivers many of the things buyers in this segment prize, including a faultless ride and a serene cabin.

The 2021 Lexus GX is the brand's aging mid-size SUV with three rows of seating, a sturdy body-on-frame design, and rugged off-road capability.

Lexus's entry-level sports sedan is freshened up for 2021 and promises crisper handling, updated tech, and more aggressive exterior styling.

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With its stunning looks, luxury cabin, and newly available convertible model, the 2021 Lexus LC is a grand touring car with both style and substance.

As the flagship of the Lexus brand, the 2021 LS sedan sits near the top of the luxury-car hierarchy and challenges European contenders with its Japanese aesthetic.

The 2021 Lexus LX shares its mechanical bits with the Toyota Land Cruiser, but its flashier styling allows it to be parked up front at the valet stand.

Many of its peers resemble tall hatchback cars, but the 2021 Lexus NX looks and drives like a proper SUV, for better and for worse.

The 2021 RC looks exciting enough to fool you into thinking it's actually a high-powered, sharp-edged sports car, but this Lexus lacks personality.

The 2021 Lexus RC F is the high-performance variant of the company's sleek luxury coupe, and it backs up its dramatic styling with a potent 472-hp V-8.

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If a plush-riding premium SUV is what want, the 2021 Lexus RX would be a great option, just don't let its styling fool you into thinking it's sporty. It isn't.

The hatchback-like Lexus UX delivers its own brand of driving verve and style as it competes with other upscale subcompact crossovers.

Plush comfort and accessible pricing make the Lexus ES a compelling pick among mid-size luxury sedans.

With its large trunk and smooth handling, the 2020 Lexus GS offers ample utility and comfort.

The last car in this class utilizing a naturally aspirated V-8, the luxurious GS F firmly plants Lexus in the battle for performance sports sedan superiority.

The 2020 Lexus GX's sturdy body-on-frame design gives it rugged off-road capability, and it can tackle trails and ravines without breaking a sweat.

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With a distinct appearance and nicely tuned driving traits, the Lexus IS is a stylish and sporty sedan that falls just short of more balanced competitors.

With an extravagant interior and a rich-sounding engine, the Lexus LC has looks to kill but too much weight to fully thrill.

While the LS is a relatively good value and an impressive way to arrive at any destination, its flaws hold it back from true luxury-car greatness.

If your commute to the gala requires overlanding, the Lexus LX and its rugged, go-anywhere underpinnings is one of few options available.

Aside from its sharp-edged exterior design and comfortable cabin, the NX is also known for being an SUV in a growing field of tall hatchbacks.

It offers great real-world highway fuel economy and plenty of safety equipment, but the RX's sporty exterior styling doesn't match its cushy driving dynamics.

Easy to live with and nicely equipped, the RC F is a solid pick if you're in the market for a small luxury sports coupe.

With fierce bodywork and a surprisingly refined ride quality, the RC has the superficial traits of a sports car but lacks the athleticism.

With a convincingly upscale interior and generous standard features, the 2020 Lexus UX delivers luxurious traits in a small crossover at an affordable price.

There's a reason the 2019 Lexus RX is regularly atop the sales charts in its highly contested segment: Its flashy styling and unperturbed comfort are two important attributes buyers of compact luxury crossovers want.

The sleek 2019 Lexus ES is not only elegant inside and out, it also provides peaceful, worry-free cruising.

The GS hopes you’ll look past its polarizing appearance and consider it a sports sedan worthy of competing with the best from Germany and elsewhere.

With its 467-hp 5.0-liter V-8, upgraded brakes, and tuned suspension, the GS F puts Lexus back in the performance sports sedan melee.

Merging a sturdy chassis and typical Lexus luxury, the 2019 GX is a mountain climber in a three-piece suit.

With a range of engines and suspensions, the 2019 Lexus IS can transform from relaxed and refined to surprisingly capable.

The 2019 Lexus LC channels the upscale vibe of two-door grand tourers but with an exotic design that wouldn't look out of place on an Aston Martin.

The new-for-2018 LS sets itself apart with adventurous and chiseled styling inside and out, which contrasts with the insulated and muted way it drives.

It's no secret that the 2019 Lexus LX is a fancified Toyota Land Cruiser, but there's plenty to demarcate this luxury-brand model from the mainstream version.

In the growing automotive subsection of small luxury SUVs, the 2019 Lexus NX is a smart choice that caters to buyers with penchants for style and comfort.

Style, performance, and a wealth of configurations pose the 2019 Lexus RC as a fetching luxury coupe.

Wearing sinewy sheetmetal and bearing the Lexus badge, the UX is the company's smallest and most affordable SUV.

The 2018 Lexus IS stands out in the entry-level luxury class with bold styling, several powertrain options, and a plush cabin.

The 2018 Lexus LC offers a luxury cruising experience in a sporty package, but it looks faster than it really is.

The 2018 Lexus LX is a luxury SUV that's equally at home off-road and at the country club, but it's sorely in need of an update.

The 2018 Lexus NX offers contemporary looks, luxury cabin touches, and a host of the latest features in a compact SUV package.

The 2018 Lexus RC has bodywork that looks the part, but it needs more power and sharper handling to be a true contender among the best sports coupes.

The 2018 Lexus RX delivers the relaxed ride and interior comfort that most buyers want in a mid-size luxury SUV, but don't expect exciting performance.

If you’re into the relentless pursuit of fuel efficiency—but you can’t take the doorstop style of the Toyota Prius—the CT200h may be what you seek.

The Lexus IS has racy looks, good road manners, and a quality interior, but it still falls short of more balanced competitors.

The NX stands out for its looks, chic interior, and long list of features but falls short of its rivals in several kay areas.

The Lexus RC excels in style and comfort, but it lacks the performance to match its looks.

The Lexus RX boasts an aggressive design, but its performance fails to live up to the promise of its looks.

Lexus’s answer to the BMW M3 sedan, the IS F, arrives in 2014 with only minor trim changes, even as lesser IS sedan models received a redesign.

The first hybrid-only luxury car, the HS250h is a compact five-seater using the powertrain from the Camry hybrid.

If you’ve ever wondered what it would be like if Toyota took on Ferrari, the LFA is your answer.

Dating to 2002, this luxury convertible was once highly original and avant garde but is now aged and selling in low numbers.

2020/2021 Lexus RX 350 SUV Pros/Cons Detailed Review
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.
Fuel Economy & Emissions Fuel Economy & Emissions

2020 lexus ratings

2020 Lexus RX 350 Crash Test Ratings

NHTSA Frontal Crash Test Ratings

NHTSA rates crash-tested vehicles by assigning them one to five stars, with five stars indicating the most injury protection and one star indicating the least protection.

Side Barrier Rating Driver

Side Barrier Rating Passenger Rear Seat

Side - Pole Barrier combined (FRONT)

Side - Pole Barrier combined (REAR)

IIHS Frontal Offset Crash Test Ratings

IIHS rates vehicles good, acceptable, marginal, or poor based on performance in high-speed front and side crash tests plus evaluations of seat/head restraints for protection against neck injuries in rear impacts.

  • Rear Passenger Head Protection
  • Rear Passenger Head and Neck
  • Rear Passenger Pelvis/Leg
  • Seat Head/Restraint Geometry
  • Structure and Safety Cage
  • Restraints and Dummy Kinematics
  • Structure and Safety Cage
  • Restraints and Dummy Kinematics
  • Restraints and Dummy Kinematics
  • Good
  • Acceptable
  • Marginal
  • Poor
  • N/A


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2022 Lexus NX: First Look (Up-Close Details)
Clean Retail Price

The MT clean retail price reflects a reasonable asking price by a dealership for a fully reconditioned vehicle (clean title history, no defects, minimal wear) with average mileage.

5-Year Cost to Own / Rating
$39,900$40,716$47,640 / Excellent
$39,900$40,716$47,640 / Excellent
$41,810$42,469$48,613 / Excellent
$42,755$43,488$49,938 / Excellent
$43,750$44,454$50,620 / Excellent
$44,635$45,309$51,687 / Excellent
$44,665$45,227$51,985 / Good
$45,660$46,189$53,442 / Good

5-Year Cost to Own



  • Efficient hybrid variant
  • Spacious interior
  • Comfortable seats


  • Finicky infotainment system
  • F Sport model isn't all that sporty
  • Noisy cabin in F Sport trim

Lexus ES Expert Review

Stefan Ogbac

As one of the brand's longest running nameplates, the Lexus ES has evolved into a midsize luxury sedan. Aside from providing lots of space at a value price, the Lexus ES distinguishes itself with an available hybrid powertrain, making it one of the most efficient vehicles in its class without a plug.

  • Android Auto joins Apple CarPlay as standard equipment
  • Blind-spot monitoring and rear cross-traffic alert now available as standalone options on the base model provided you also add the Premium package.

The ES 300h's hybrid system has a more natural feel when accelerating, and the extra sound deadening ensures the cabin stays whisper quiet. In a 2019 First Drive, we also noted that the brakes transition smoothly from regenerative to mechanical braking. The Auto Glide Control system enables the ES 300h to coast and slow down smoothly when you let off the throttle.

Despite all the suspension tweaks, the ES 350 F Sport's performance improvements aren't as big as one would assume. In a 2019 First Test, we noted that it has slightly better body control and dives less during hard braking. Steering, however, was numb regardless of the variant. The ES 350 F Sport rides firmer, too, and it isn't as quiet on the highway as non-F Sport examples.

Where the ES shines is in interior space, thanks to its generous passenger accommodations and large trunk. The comfortable seats in the ES 350 Ultra Luxury also make long drives more bearable. Lexus' infotainment system, however, remains difficult to use because of the finicky touch pad controls that require too many inputs to accomplish simple tasks.

The 2020 Lexus ES 350 has a 3.5-liter V-6 with 302 hp and 267 lb-ft of torque paired to an eight-speed automatic. A hybrid variant called the ES 300h utilizes a 2.5-liter I-4 coupled to an electric motor, a nickel metal hydride battery, and a CVT for a total output of 215 hp.

EPA fuel economy ratings are 22/32 mpg city/highway for the ES 350; the ES 350 F Sport takes a slight hit at 22/31 mpg. The most efficient version is the ES 300h, which is EPA-rated at 43/44 mpg.

The 2020 Lexus ES received a five-star overall rating from the NHTSA (out of a possible five stars).

In IIHS testing, the 2020 Lexus ES received the 2020 Top Safety Pick + designation after it scored Good in all crashworthiness tests and in the headlights test when equipped with the available triple-beam LED headlights (Good is the highest score). The standard headlights only received an Acceptable rating. On the front crash prevention evaluation, the 2020 ES received a Superior rating on the vehicle-to-vehicle impact and Advanced on the vehicle-to-pedestrian test (Superior is the highest rating).

Lexus Safety System+ 2.0 comes standard on the 2020 Lexus ES. The suite bundles together lane departure warning, lane keep assist, lane centering, adaptive cruise control, forward collision warning, automatic emergency braking, pedestrian detection, and cyclist detection. Blind-spot monitoring, rear cross-traffic alert, and rear automatic emergency braking are bundled together as a single standalone option.

The 2020 Lexus ES has a 16.7-cubic-foot trunk regardless of the powertrain you choose. Legroom is generous at 42.4- and 39.3 inches for the front and rear, respectively.

The 2020 Lexus ES comes standard with the brand's Enform interface featuring an 8.0-inch screen, Apple CarPlay and Android Auto integration, and Bluetooth. A 12.3-inch display is available on all trims and adds onboard navigation. The 2020 Lexus ES comes standard with a 10-speaker audio system, but you can upgrade to a 17-speaker, 1,800-watt Mark Levinson unit that's bundled with the larger screen and built-in navigation. A head-up display is also available as a standalone option.

2020 Lexus ES 350/ES 300h: The base Lexus ES comes standard with a moonroof, keyless entry/start, LED headlights, dual-zone climate control, 17-inch alloy wheels and NuLuxe leatherette upholstery.

2020 Lexus ES 350/ES 300h Luxury:  Moving up to the Luxury trim adds heated and ventilated front seats, a power tilt and telescoping steering wheel, wood trim, ambient lighting, an extendable driver's seat cushion, perforated leather upholstery, 18-inch alloy wheels, and rain-sensing wipers.

2020 Lexus ES 350 F Sport: The F Sport model adds cosmetic and suspension upgrades like a unique front fascia, 19-inch alloy wheels, an F Sport-tuned suspension, a rear spoiler, F Sport front seats, and a digital instrument cluster inspired by the LFA supercar.

2020 Lexus ES 350/ES 300h Ultra Luxury: At the top of the range, the Ultra Luxury grade adds a hands-free power-operated trunk, semi-aniline leather upholstery, performance-tuned dampers, and a power-operated rear sunshade.

Available options include triple-beam LED headlights, a heated steering wheel, a panoramic sunroof, an adaptive variable suspension with Sport S+ and Custom drive modes on the F Sport model, and a wireless charging pad.


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